Assistant Manager Registration (Nights & Rotating Weekends - Flexible)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

ED Registration

Job Summary:

JOB SUMMARY
The Assistant Manager will be responsible for overseeing a team of registration staff, organizing the training (schedules) of new staff, ensuring compliance with relevant regulations, and participating in interdisciplinary meetings/groups/committees to ensure effective communication and coordination between departments. This position will also oversee the registration workflow, develop and maintain processes and standards for the department, and assist with the ongoing improvement of employees' skills. The Assistant Manager will lead the resolution of patient and staff issues.

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KEY RESPONSIBILITIES

• Leads all assigned area functions per departmental guidelines and assists staff with issue resolution. Backfills staff assignments during high volume periods.
• Oversees staff performance to achieve productivity and quality goals. 
• Ensures that all encounters are updated timely, and entered thoroughly into Epic and any other Vanderbilt computer system that is used.
• Ensures proper collection of patient liabilities during registration and discharge process.
• Assist with data quality audits.
• Develop and maintain training schedules for new staff, ensuring that all employees receive appropriate training.
• Ensure PCI compliance by implementing and maintaining appropriate policies and procedures.
• Participate in interdisciplinary meetings with other departments to ensure effective communication and collaboration.
• Assist in the development of processes and standards for the department.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

WORKFLOW MANAGEMENT (NOVICE) Knowledge of the tasks, procedural steps, organizations or people involved, required input and output information, and tools needed for each step in a business process. Able to build on this knowledge in order to make a process more efficient and effective.

LEADERSHIP (NOVICE) Formulates a vision while motivating & guiding employees promoting engagement. Leaders state precise goals, ensures the commitment of individuals to those goals, defines the methods of measurement, and provides the incentive to accomplish measurable outcomes.

OPERATIONS PLANNING (NOVICE) Anticipates resource needs to meet objectives and implements appropriate processes.

PEOPLE MANAGEMENT (Intermediate) Interacting, communicating, building relationships and developing employees.

COMPLIANCE (Intermediate) Understanding the rules, regulations, sanctions and other statutory requirements, guidelines and instructions relating to governing bodies and organizations, both internally and externally.

QUALITY MANAGEMENT (NOVICE) Developing a systematic process of checking to see whether a process or service is meeting specific requirements.

BUSINESS RESULTS (FUNDAMENTAL AWARENESS) Ability to achieve business results while focusing on quality, customer satisfaction, and stewardship.

BASIC QUALIFICATIONS

• High School Diploma or GED (or equivalent experience) (Required)
• 4 years relevant experience (Required)

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense