Date Opened: Monday, February 16, 2026 12:00 AM

Close Date: Monday, March 02, 2026 12:00 AM

Department: Aviation Department

Function Operations Management

Salary: $96,323.00 - $120,404.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position exists to manage the personnel and programs for the Landside Operations-Bus Operations Division at Charlotte Douglas International Airport (CLT). Directly supervise the work of the Bus Operations Supervisors, Shuttle Bus Dispatchers, Bus Operations Fuelers and Shuttlebus Drivers. Gather, evaluate and discuss bus metrics with team. Supervises staff and leverages contract service providers to support operational and customer service goals; establishes and ensures compliance with standards and regulations; and conducts training on customer service, emergency procedures, and irregular operations. Serves as the primary point of contact for bus operations, enforcement of DOT standards and operations. Effectively lead and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public.

ESSENTIAL DUTIES & RESPONSIBILITIES:
-Supervise and coordinate 24/7/365 Shuttle Bus Operations activities including administration and enforcement of airport ordinances, DOT Standards, rules and regulations. Instruct bus operation team about approved airport transportation routes, policies and procedures.

-Oversee the professional development of staff to support their overall engagement, development, and goal achievement. Ensure all personnel have proper training and tools to perform their duties efficiently and effectively. Deliver employee performance reviews by established dates.

-Formulate comprehensive and concise instructions/procedures in both oral and written form. Create and update policies and procedures and make recommendations for improvements in efficiency, safety, and customer service.

-Utilize the Fleet Management System to monitor bus locations, track driver performance, and analyze operational data. Ensure the system is used effectively to optimize routes and improve overall efficiency.

-Monitor, and report on key performance indicators, safety incidents, vehicle utilization, customer satisfaction, driver safety scorecard, and driver performance scorecard. Use metrics to drive continuous improvement and operational excellence. Monitoring drivers’ performance for “driver of the month”.

-Respond to and participate in airport emergencies and irregular operations, establish priorities, and make timely decisions under stressful conditions to emergencies and incidents of various size, scope, and scale. Take charge until relieved by a higher authority. Coordinate and assist the Landside Operation Manager response efforts in emergencies, irregular operations and incident recovery. Serve as Section Chief in the Airport Emergency Operations Center in the absence of the Landside Operations Manager. Ensures that response follows Airport Emergency Plan (AEP) and standard operating procedures and follow the National Incident Command Systems (NIMS) protocols. React quickly, calmly, and exercises independent judgement and initiative to protect persons, property, and ensure compliance.

-Direct and coordinate the customer service efforts of internal and external support agencies during periods of irregular operations. Conduct and participate in required emergency response training and exercises related to airport operations, emergencies, and security.

-Coordinate with HR on employee related issues including but not limited to hiring, time keeping, reprimands, training and separations. Approve performance reviews for all Shuttle Bus Drivers, Shuttle Bus Fuelers and Dispatchers, as well as Bus Operations Supervisors.

-Ensure the needs of tenants, stakeholders