Assistant Manager

Position: Assistant Manager 

Reports to: General Manager (GM) 

Department: Operations 

Purpose: Manages a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices and objectives.  

Duties and Responsibilities: 

• Assist the General Manager in planning and implementing strategies to attract and keep customers based on our Excel Core Values. 

• Be accountable for the hiring process, from selecting candidates, interviewing process and ensuring onboarding documentation is filled out to our standards.  

• Supervise and motivate staff to perform to their best abilities. 

• Support the General Manager’s work to ensure a clean facility with a great atmosphere and world-class customer service, including but not limited to: 

• Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks  

• Enter work orders into Service Channel to ensure our facility and equipment are serviceable for members 

• Hold employees accountable for meeting company standards, audit daily paperwork, and resolving day-to-day customer issues 

• Manage club inventory and communicate with GM and HQ on placing necessary orders. 

• Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable). 

• Maintain availability while off shift as club direct contact to help field club questions and or emergencies.  

• Required to be on call during company Peak Season/Sale Expirations when needed to support club needs.  

• Accountable for overseeing club operations and staff when the General Manager is off or unavailable. 

Qualifications: 

• HS diploma or equivalent required. 

• Proven ability to lead, encourage, develop and supervise the work of others. 

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements 

• Demonstrated the ability, confidence and leadership to manage a team.  

• Effective communication skills with internal and external customers.  

• Must be team oriented, motivated, and well organized.  

• Ability to think critically and evaluate solutions to problems proactively 

Supervisory Responsibility: This position will oversee up to 15 employees at one location. Will ensure the team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meet establ