Assistant Manager - Go Karts & Arcade (Operations Supervisor)

Operations Manager Hourly 
Location: Xtreme Racing Center - Pigeon Forge, TN
Position Type: Full-Time

Company Overview:

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn’t just a rating or a name; we’re a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we’re all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you’re starting your very first job, looking for a flexible role, or building a long-term career, there’s a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone’s contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you’re service-minded, motivated, and ready to be part of something fun and meaningful, we’d love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Leadership Opportunity

We are looking for an Assistant Manager / Operations Supervisor to help lead daily operations at our go-kart track and arcade within a fast-paced family entertainment center.

This is a great opportunity for supervisors, shift leaders, and assistant managers who want to grow their leadership career in the entertainment, tourism, or hospitality industry.

If you enjoy working in a high-energy environment where families come to have fun, this role could be a great fit.

Great Fit For Candidates With Experience In

We welcome applicants who have leadership experience in:

• Restaurants
• Retail stores
• Theme parks or amusement parks
• Arcades or bowling centers
• Entertainment venues
• Tourism or hospitality
• Customer service environments

 

If you’ve led a team in a fast-paced environment, we encourage you to apply.

What You'll Do

As an Operations Supervisor / Assistant Manager, you will help oversee the daily operations of attractions while supporting team members and delivering a safe and fun guest experience.

Responsibilities include:

• Supervise a team of 15–50 attraction operators and guest service employees.
• Oversee daily operations of go-karts, rides, and entertainment attractions.
• Ensure all attractions operate safely, efficiently, and according to safety standards.
• Monitor team performance and provide coaching, training, and support.
• Maintain employee attendance records and performance tracking.
• Assist with staff scheduling and operational planning.
• Conduct regular attraction checks to ensure safe and efficient operation.
• Support shift leads and front desk team members.
• Respond to guest concerns and ensure excellent customer service.
• Assist with holiday operations, special events, and peak tourism seasons.
• Help manage inventory and operational supplies.

 

What We're Looking For

• At least 1 year of leadership experience (Shift Lead, Supervisor, Assistant Manager, etc.)
• Experience in hospitality, retail, restaurants, tourism, or entertainment is a plus.
• Strong team leadership and communication skills.
• Ability to work in a fast-paced, guest-focused environment.
• Passion for customer service and creating great guest experiences.
• Strong organization and problem-solving abilities.

 

Requirements

• High school diploma or GED.
• Must be able to work weekends and holidays.
• Must be able to work up to 45 hours per week.
• Able to stand for extended pe