Assistant Manager: Front Office

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.

 

Other Employee Benefits

• Paid SICK time
• Paid PTO after 500 hrs.
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 
Directly supervises the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the House Management Representative to guests

Job Specifications: 

• Starting Wage: $46,000
• Employment Type: Summer Seasonal 2026 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes

 

Job Responsibilities: 

• Must consistently provide legendary hospitality experiences to internal and external guests alike.
• Handles guest complaints and problems and strives for all guests to enjoy their stay.
• Provide employees with guidance on how to deal with difficult guests
• Act as the manager on duty when the Front Desk Manager is not present. Empowered to make decisions in regards to guest & employee relations.
• Has overall responsibility for the smooth operation of the Front Desk and guest services. He/she assists other departments when necessary and keeps the Rooms Division Manager informed of hotel activities and challenges.
• Monitors employee performance and appearance ensure they adhere to quality standards
• Works closely with accounting and activities, group conventions and reservations to exceed guest expectations.
• Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director's special instructions.
• Commends outstanding performance or takes disciplinary action when necessary.
• Trains front desk employees in standards of service and the computer system.
• Approves all work schedules of their department and makes sure they are properly staffed.
• Assist front desk manager in creating a schedule and managing time and labor
• Conducts daily briefings with Front Desk Agents to discuss priorities, problems, grievances, methods of operation, procedures, and policies.
• Must have knowledge of and approve all folio payment allowances.
• Makes certain that all daily activities are posted correctly on the various notice boards
• Anticipates guest questions and is knowledgeable about all aspects of GTLC operations, Grand Teton National Park, and the surrounding area.
• Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system.
• Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards.
• Excellent customer service skills.
• Always maintains a presence in the lobby at the front desk.
• Other duties as assigned 

 

Job Requirements: 

• 1 year previous hotel experience
• Guest Service experience
• Supervisory Experience Preferred