Assistant Maintenance Director

Assistant Maintenance Director - MetroWest Area, MA
General Statement of Duties: Provides day-to-day maintenance management for a select group of properties as assigned within a particular region or regions. Takes a team approach to successfully execute, troubleshoot, and monitor day-to-day maintenance related responsibilities at multiple properties. Maintains a fast-paced schedule which may include monthly overnight travel. Responsibilities include but are not limited to: effectively executing on preventative maintenance, working with and managing external contractors to complete capital projects and other property repairs through the required bid-process at properties, executing on required day-to-day tasks for employee and resident safety, hands-on facilitation to ensure inspection readiness with external agencies through work order completion and coordination, and providing hands on training, onboarding, mentoring and performance management. This position will cover the MetroWest/Boston area with sites in Hudson, Littleton, Framingham, Maynard, Westwood, Medfield and other locations as assigned.
Supervision Received: Reports directly to the Senior Maintenance Director or Maintenance Director.
Supervision Exercised: One direct report (a Lead Maintenance Technician split between 4 sites).
FLSA Status: Exempt
Essential Functions of the Position: (Any one position may not include all the duties listed, nor do the listed examples include all duties that may be found in positions of this class)
• Builds positive, active, and collaborative relationships with residents, communities and associated agencies to directly create and influence a positive customer, employee, and external stakeholder experience.
• Leads by example while aligning maintenance operations with property objectives.
• Ensures adherence and compliance with day-to-day company policies, procedures and practices.
• Works directly with maintenance employees and contractors at assigned communities to support day-to-day operations.
• During scheduled time at each property, completes maintenance inspection checklists to identify and directly remediate observable deficiencies and risks.
• Works alongside all other property team members to ensure inspection readiness with external agencies, including NSPIRE, through direct work order completion and coordination.
• Assists in executing new staff training alongside the Property Manager, through completion of orientation checklist for Maintenance Supervisors that is required for day-to-day success.
• Works alongside property team members and contractors to ensure apartment turnovers and renovations are completed efficiently and timely while maintaining company standards; this includes scope of work development, material selection and ordering, scheduling of work, and quality control inspections.
• Works collaboratively with maintenance leadership and other team members on executing capital projects and supply ordering in conjunction with budgeted requirements and property needs.
• Implements required safety practices at properties, conduct training and audits to ensure day-to-day safety practices are followed.
• Works directly with other property team members to accomplish property-based objectives.
• Troubleshoots day-to-day operational problems and participates in scheduling daily, weekly, and monthly tasks and deliverables, including preventative maintenance work order generation and management.
• Participates in implementing day-to-day energy and utility savings initiatives including property walks, installation of new systems, and procuring more energy efficient appliances and systems where possible.
• Reviews payroll issues for maintenance team members, as necessary.
• Directly executes and coordinates disaster recovery efforts at properties when natural disasters/crisis occurs alongside the property team.
• Prepare requisitions and contracts for maintenance equipment, supplies, and services.
• Prepares, maintains, and executes on maintenance and capital improvement budgets through handling of the RFP and bid process with external contractors and direct project management, where necessary.
• Assists with snow removal where necessary.
• Works patiently, professionally, and cooperatively with residents and staff while preserving the confidentiality of resident information.
• Responsible for making sure team members participate in monthly safety training.
• Attends construction job meetings
• Works collaboratively with the Property Manager and others to help resolve employee issues.
• Conducts maintenance meetings.
• Responsible for assuming the duties of other site maintenance staff during periods of vacancy or extended time off.
Minimum Qualifications:
Education: High School Diploma or GED required. Bachelo