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Assistant General/Operations Manager
TransdevUnited Statesfull_timeVerifiedPosted 9 Dec 2025
💰 $117,000/yr($94,000/yr – $117,000/yr)
About the role
Transdev in Milwaukee, WI is hiring an Assistant General/Operations Manager. The Assistant General/Operations Manager will support the General Manager in operation of the Milwaukee Streetcar.
Transdev is Proud to Offer: Annual range for this role is $94K-117K a year based on experience. Full benefit package available after 90 days of employment, including medical, dental, vision, & 401K.
Benefits include:- Vacation: 2 weeks vacation
- Sick days: 5 days
- Holidays: 12 days; 8 standard and 4 floating holidays
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
- Assures and promotes a safe working environment; ensures compliance with local, state, federal, company, and contractual policies, procedures, and regulations.
- Provides leadership, guidance, and first-line supervision to location employees; ensures company policies and procedures are followed.
- Coordinates daily transit operations, including dispatching, in-service monitoring, turn-in activities, and manifest accuracy and timeliness.
- Manages Dispatch and Operator schedules, validates pay hours, and maintains employee attendance systems; processes vacation requests and uniform orders.
- Assesses resource needs, operational problems, and performance trends and develops plans accordingly.
- Develops action plans to ensure customer satisfaction and provides effective communication with customers.
- Establishes training goals and requirements for all personnel; coordinates with the Safety & Training Manager to meet all safety goals, directives, and recordkeeping requirements.
- Monitors and evaluates operations performance, including on-time performance, missed runs, customer complaints, accidents, road calls, revenue/cost data, and other operational metrics.
- Oversees operator recruitment, selection, and training in coordination with the Safety Manager; assists with hiring processes and administers discipline when required.
- Satisfies all client, corporate, and contractual reporting requirements; completes all required daily/weekly reports.
- Assigns manifests and documents assignments manually and in the required computer systems; updates and maintains dispatch information.
- Assists in accident/incident investigations, including on-site support for safety and training personnel.
- Communicates job requirements and expectations to staff; provides coaching, guidance, and performance feedback.
- Capable of performing duties in other departments in the event of a vacancy.
- Performs other management duties or directives as required, including maintaining necessary licensure to drive or operate vehicles when needed.
- Bachelors degree or equivalent in Business Administration, Logistics, Railroad Management, or related field preferred
- 5+ years of supervisory or management skills in a similar position
- Knowledge of relevant federal and state employment laws
- Ability to deal with state and local government
- Ability to manage cost control and financial/ budget experience
- Ability to organize and perform work efficiently. Strong attention to detail
- Ability to navigate Labor Relation issues and work effectively with union partners
- Must be able to work flexible work schedule as needed
- Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
- Lift material weighing up to 50 lbs. with or without assistance; occasion
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