Assistant General Manager

Description

Role and Responsibilities

•  Assists in managing the hiring and training of restaurant staff. 
•  Works with Manager to organize and oversee the staff schedules, including managing callouts to ensure proper coverage. 
•  Ensures customer satisfaction with all aspects of the restaurant and dining experience. 
•  Handles customer complaints, resolving issues in a diplomatic and courteous manner. 
•  Works with Manager to develop, train, and ensure a great place to work. 
•  Works with Manager to conduct performance evaluations that are timely and constructive.   
•  Works with Manager to handle discipline and termination of employees in accordance with restaurant policy. 
•  Reviewing and managing communications in our Burgermaster Corporate communication tool.  
•  Periodically assists with end of day financial reconciliation.  
•  Oversees and conducts daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. 
•  Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service. 
•  Performs other duties as assigned.  

Required Knowledge, Skills, and Abilities

•  Strong supervisory and leadership skills. 
•  Excellent interpersonal skills with a focus on customer service. 
•  Excellent time management skills. 
•  Excellent organizational skills and attention to detail. 
•  Familiarity with food handling, safety, and other restaurant guidelines. 
•  Proficient with Microsoft Office Suite or related software. 
•  Strong oral and written communication, Spanish language a plus. 

Education and Experience

•  High school diploma or equivalent preferred. 
•  Previous restaurant experience required; management experience preferred. 
•  Successful completion of corporate training program required. 
•  Food handler’s permit required within 7 days of hire.  
•  ServeSafe certifications required within 1 year of hire to Supervisory role   

Work Environment

•  Ability to traverse all parts of the restaurant quickly. 
•  Prolonged periods sitting at a desk and working on a computer. 
•  Must be able to lift 50 pounds at times.  
•  Time divided between desk work, working in restaurant, and meetings. 
•  Must be comfortable working long hours, including nights and weekends. 

Benefits 

•  Medical 
•  Dental 
•  Vision 
•  Life 
•  Vacation 
•  Sick Pay 
•  Paid meal while on shift 
•  401(k)