Assistant General Manager

• Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
• Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
• Support driving sales through promoting and recommending membership packages
• Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
• Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, and facilities maintenance
• Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
• Ability to work flexible schedules including on weekends and holidays as directed by business needs
• Ensure a safe and clean studio environment for members and guest
• Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture

Requirements

• Minimum one year of management, or supportive leadership role experience
• 4+ years of customer facing experience, preferred
• Proven success in sales and team leadership
• Exceptional communication skills, both written and verbal
• Ability to multi-task and manage client and staff concerns
• Intermediate computer skills
• Flexible to work day, evening, and/or weekend hours as needed

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• PTO
• Free and discounted services
• 7 paid holidays a year
• 401k retirement plan with vested employer match
• Career advancement opportunities