ASSISTANT FRONT OFFICE MANAGER

Salary: $55000 / year

Other Forms of Compensation:  

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

 

 

Job Summary

 

The Assistant Front Office Manager will oversee the daily operations of the front desk by providing support to front desk staff and assisting with any guest challenges.

 

Key Responsibilities:

• Assist the Front Office Manager with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction. Assist with the day-to-day operation of the Front Desk by ensuring staffing, service and financial standards are met. Prepare any relevant reports or documentation as needed.
• Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond, and PLATINUM SERVICE standards at all times by working along side colleagues on a regular basis.
• Participate in the Rooms Division daily Manager on Duty schedule rotation and become part of the Lobby Greeter rotation.
• Attend management meetings and those that relate to the Front Desk.
• Responsible for the day of rooms inventory control, effective blocking of reservations to maximize occupancy, rate and guest satisfaction, along with coordinating future days inventory control.
• Handle guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
• Assist with preparing staffing schedules, training of current and new colleagues, maintaining department payroll reports, vacations, holidays, sick leave and absence records.
• Assist with interviewing candidates for all Front Desk job openings; conduct Performance reviews, and performance manage as required, with supporting documentation.
• Ensure appearance standards are maintained at the Front Desk along with other Employee rules, regulations and policies.
• Ensure the accuracy of 5 & 10 day VIP reports or any other reports generated from the Front Office.
• Manage the PLATINUM SERVICE program, coordinating same day arrivals
• Review Group Resumes, VIP Alerts, Site Inspections and arrival and departure manifests to ensure consistent service standards.
• Consistently reviewing guest information on guest folios and reservations, reviewing scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels.
• Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas.
• Become fully trained for:  fire, bomb threat, power failure, serious illness, death, and natural disasters, along with other Manager on Duty responsibilities.
• Any other duties that may be necessary in the operation of the noted/cc.

 

Preferred Qualifications:

• 2 to 4 years of hotel / conference center front office management experience.
• Ability to work evenings and weekends as needed
• Financial experience and business acumen skills.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Opera software experience strongly preferred
• Minimum of Associate’s degree

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential respon