Assistant Front Desk Manager - Limelight Boulder

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Position Summary
The Assistant Front Desk Manager directs the activities of the Front Desk staff to maximize room revenues and to assist in room availability control. In partnership with the Front Desk Manager this role ensures adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Front Desk Manager.

The salary range for this position is $59,000 - $63,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until June 22, 2025. 

Essential Job Functions/Key Job Responsibilities
•    Assist with supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination 
•    Performs as Manager on Duty as required
•    Assist with maintaining the working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines
•    Train new staff and cross train in the slow seasons for development and motivation; coach as needed
•    Work with hotel departments and establishments regarding groups, VIP’s and individual guests to ensure an excellent experience. Work to resolve all credit problems daily with accounting
•    Ensure the smooth functioning of the registration and cashiering areas of the Front Desk
•    Enforce property policies and standards at the Front Desk ensuring the best experience for every guest
•    Work with overnight staff to ensure follow-up on any problems, guest requests, etc.
•    Ensures guests receive exceptional service and assist with guest complaints. Communicate any issues to the Front Office Manager
•    Demonstrate working knowledge of safety and fire procedures 
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    College degree preferred
•    Minimum of 1 - 2 years of hotel experience in a supervisory role required

Knowledge, Skills & Abilities
•    Knowledge in computer programs such as Microsoft Office 
•    Proficient knowledge in company policies and procedures
•    Detailed knowledge of internal processes, workflows, and decision-making protocols
•    Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques
•    Proficient knowledge of industry regulations and how they affect business operations
•    Skill in assigning tasks and responsibilities to team members based on their strengths
•    Ability to work effectively with different departments to achieve business objectives
•    Skills in managing relationships with both internal and external stakeholders
•    Ability to delegate tasks effectively, empowering teams while maintaining accountability
•    Ability to handle interpersonal and team conflicts in a constructive manner
•    Ability to handle difficult customer interactions and ensure high levels of satisfaction
•    Ability to manage multiple priorities and projects simultaneously without sacrificing quality
•    Ability to communicate in English and Spanish preferred

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position,