Assistant for Student Services

About The Cornell SC Johnson College of Business

The Cornell SC Johnson College of Business is a leading comprehensive business school, uniquely intersecting people, business, and technology. It comprises three top-ranked schools: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. The college offers innovative and flexible academic programs, supported by 244 research faculty, 44,000 alumni, and nearly 3,300 students. With resources from Cornell Tech and Cornell University, the college excels in academic research, industry engagement, and cross-disciplinary education.

For more information on The Cornell SC Johnson College of Business, please click here.

About The Samuel Curtis Johnson Graduate School of Management

The Samuel Curtis Johnson Graduate School of Management at Cornell University transforms graduate business education to prepare students for future success. Offering seven MBA programs across multiple countries, two MPS programs, and a Master of Science in Business Analytics, Johnson provides immersive and cutting-edge learning experiences. The school is home to award-winning faculty and research. As part of the Cornell SC Johnson College of Business, Johnson students benefit from extensive educational and research opportunities across the university.

For more information on The Samuel Curtis Johnson Graduate School of Management, please click here.

The Opportunity

Serve as the Executive Assistant to the Executive Director of MBA Programs and support the administrative needs of the Director of Financial Aid, the Director of Student Activities and Events, the Registrar, and two Associate Directors of Student Services.

Key Responsibilities

• Serve as the first point of contact for walk-in students, faculty, and staff at the Office of Student Services.
• Field, screen, redirect, and respond to standard telephone and walk-in inquiries; answer questions independently and serve as a reference for policies and procedures.
• Refer complex inquiries to appropriate staff members.
• Draft routine correspondence and merge files to produce letters.
• Assemble materials for complex reports and coordinate the submission of articles.
• Maintain listservs.
• Provide administrative, event, and project support for the Johnson Student Services Office.
• Set up and maintain filing systems and databases.
• Design simple spreadsheets and materials from a variety of information systems.
• Schedule appointments, meetings, and locations within general guidelines using an electronic calendar.
• Attend meetings and prepare notes.
• Make simple and somewhat complex travel arrangements.
• Prepare and submit travel reimbursements.
• Assist with processing charges, P-Card purchases, fund transfers, and travel reimbursements.
• Order office supplies and maintain inventory using online software.

What We Need

• High School Diploma with 2 to 4 years relevant experience.
• Strong communication, computer, interpersonal, and organizational skills.
• High degree of flexibility, creativity, and the ability to work with many different people.
• Strong attention to detail and ability to follow through on tasks under very general direction.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-tota