Assistant Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facilities Manager JLL

What this job involves:

JLL is seeking an Assistant Facilities Manager in Nashville, Tennessee to serve as a critical partner to the Facility Manager in delivering exceptional facility operations across a portfolio of properties. This role combines customer-facing concierge services, technical work order coordination, and proactive facilities management to create seamless experiences for tenants and visitors. You'll act as the operational nerve center managing daily service delivery, coordinating vendor activities, and ensuring every interaction reflects JLL's commitment to excellence. If you thrive in a dynamic, client-focused environment where hospitality meets facilities expertise, this opportunity offers the perfect platform to make an immediate impact while developing your facilities management career.

What your day to day will look like:

• You'll serve as the welcoming face of the facility, greeting visitors and tenants with hospitality-focused service. Your morning begins at the concierge desk managing guest access, coordinating meeting room setups, and providing wayfinding assistance. Throughout the day, you'll intake and triage work orders through the CMMS, coordinating with technicians and vendors to resolve HVAC, electrical, plumbing, and general repair issues while monitoring service level agreements.
• You'll proactively develop tenant relationships through regular communication, responding to requests via desk, phone, and email. When issues arise, you'll assess impact and escalate critical concerns to the Facility Manager with clear briefings and recommended actions. Your vendor coordination responsibilities include conducting janitorial and landscape inspections, creating work scopes, scheduling maintenance activities, and monitoring contractor performance against quality standards.
• Your afternoons often involve drafting tenant communications about planned maintenance or service updates, managing package deliveries, and supporting special event logistics. You'll monitor KPI dashboards to track response times, resolution rates, and tenant satisfaction scores, ensuring the portfolio consistently achieves client performance targets.
• Throughout each day, you'll maintain detailed documentation in the CMMS, perform post-resolution quality checks with requestors, and identify trends that could signal emerging operational risks. When emergencies occur—fire alarms, floods, power events—you'll coordinate immediate response activities, log incidents comprehensively, and support remediation efforts.
• You'll collaborate closely with the account team to implement integrated facilities management best practices, contributing ideas that drive operational efficiency and innovation. Your week concludes with preparing service metrics reports and dashboards that provide leadership with visibility into workload, spending, and service delivery performance.

Required Qualifications:

• Associate or Bachelor's Degree in Facilities Management, Property Management, Business Administration, or equivalent work experience demonstrating relevant expertise.
• Strong verbal and reading communication skills with ability to comprehend technical documents, safety protocols, work orders, and client requirements while clearly articulating information to diverse audiences.
• Minimum of two years of hands-on experience in facilities management, property operations, or a customer service-intensive field with technical coordination responsibilities.
• Proficiency with Computerized Maintenance Management Systems (CMMS) and Microsoft Office suite (Outlook, Excel, Word, PowerPoint) for documentation, reporting, and communication.

Preferred Qualifications:

• Experience working in multi-tenant commercial office environments or corporate facilities settings where client relationship management is essential.
• Familiarity with building systems including HVAC, electrical, plumbing, life safety, and access control systems sufficient to understand service requests and coordinate appropriate responses.
• Basic knowledge of facilities management standards, preventive maintenance programs, and vendor management practices that can be f