Assistant Director, Transfer Student Support

Department

College Dean of Students in the College

About the Department

College Dean of Students

Job Summary

The Assistant Director of Transfer Student Support is responsible for supporting the Director of the Office of Transfer Student Support in the development and execution of strategies and programs meant to help transfer students transition to the College, thrive upon arrival, build community, and be successful in their curricular, co-curricular, and extra-curricular endeavors. The dual focus of the role includes (1) offering individual support and (2) developing a comprehensive program to engage, track, and ensure success and community for transfer students. This role involves direct outreach and student support, working with the student advisory board, coordinating with various university offices, and event and program planning, management, and evaluation.

Responsibilities

• Provides individualized and group support to transfer students and serves as a point of contact.
• Collaborates with academic advisers, college programming office, campus partners, and various offices across the College to develop and manage programs for transfer students, help build community, and foster transfer student success.
• Develops and manages targeted communications, newsletters, and website for transfer students.
• Develops trainings, workshops, and initiatives to enhance faculty and staff competencies in supporting transfer students.
• Coordinates with the programming and orientation office to develop and participate in transfer student specific orientation activities and onboarding from point of admission, college orientation events, and weeks of welcome in autumn quarter.
• Partners with Academic and Student Services to lead reporting and data analysis efforts to identify transfer student needs.
• Assists in the annual credit evaluation process for incoming transfer students as needed.
• Regularly updates the Director and College leadership on transfer facing programs.
• Participates in meetings, committees, and other groups to communicate information regarding services, programs, and other opportunities for student support.
• Participates in Orientation and Commencement activities each year as part of The College core programs.
• Solves problems in areas such as academic and administrative policy, student admissions, curriculum research and development, and budget development. Advises various campus-wide and program committees in various aspects of student life.
• Recommends process improvements for programs that relate to critical student-life improvement, including emergency management, accommodations for students with disabilities, and/or the administration of health care services and programs for students.
• Collaborates with academic divisions in educating students on safety issues. Interprets student disciplinary issues and prepares an annual university summary of disciplinary actions. Counsels students, parents, and staff in response to concerns, and handles complex situations including student crises.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree in a related field.
• Master’s degree in a related field.

Experience:

• Minimum 2 years of work experience in a related job discipline.
• Background with transfer student retention and success strategies and familiarity with university structures and functions.
• Understanding of intersectional identities and diverse student needs.

Technical Skills or Knowledge:

• Proficiency in Word, Excel, Outlook, and on-line organizational tools.
• Familiarity with Adobe graphic design/web development environments.
• Knowledge of best practices in supporting transfer students.

Preferred Competencies

• Strong verbal and written communication skills including excellent editing/proofreading.
• Handle multiple concurrent projects with competing priorities.
• Attention to detail and meeting deadlines.
• A focus on building relationships and community through programming.
• Work autonomously, taking initiative and utilizing strong problem-solving skills.
• Maintain confidentiality/discretion at all times.