Assistant Director for Enrollment Operations

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About Northern Essex Community College:
 

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

Job Description:
 

POSITION: Full-Time Assistant Director for Enrollment Operations (Assistant Director): Enrollment Operations; Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: Reporting to the Director of Enrollment Operations and Welcome Express, the Assistant Director for Enrollment Operations is responsible for assisting with the general management, maintenance and functionality of the enrollment CRM (Slate) and associated integrations, as well as leveraging the platform for the advancement of student recruitment and enrollment. Additionally, serving as part of the Enrollment Operations team, this position is responsible for maintenance, initial input, and regular updates for prospective student records in the Slate and Banner systems, ensuring timely and accurate data entry and processing of all inquiries and applicants to the College, and assists with the handling of records and documentation. Furthermore, this position will also be expected to assist with the daily operations of Enrollment Services, including timely and courteous responses by e-mail and phone to student inquiries. Given the versatile nature of the work within the enrollment operations office, there will be other duties, as assigned to meet the needs of our prospective students.

RESPONSIBILITIES:     

The responsibilities include, but are not limited to the following:

Technology / CRM System Administration & Maintenance:

• Assist in the creation and/or maintenance, and testing (as needed), of workflows, portals, forms (application, inquiry, event, etc.), rules, fields, prompts, email campaigns, Slate's user roles, permissions, and overall system security, dashboards, and reports to support student recruitment, retention, application processing, and enrollment analytics.
• Monitor daily automated data exports/imports and ensure data integrity and oversee import/expor