Assistant Director, Cane Navigation

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The Assistant Director, Cane Navigation will have oversight for a team of Cane Navigators for a school/college/unit. The Assistant Director will partner closely with Student Success leadership and school/college academic leadership and faculty to ensure alignment of support services provided to undergraduate students. Working collaboratively with student success, school/college, and campus partners, a holistic student-centered approach will be employed to support students in all aspects of their academic journey.

CORE JOB FUNCTIONS
• Provide student success and advising services to support undergraduate student retention and graduation.
• Supervise Cane Navigators who are responsible for advising students throughout their entire undergraduate career.
• Serve as the primary contact for assigned students throughout their entire undergraduate career and assist them in mapping out their individual pathway to graduation.
• Educate students on co-curricular and experiential learning opportunities (e.g., study abroad, research, etc.).
• Identify barriers to students’ success, including academic, social, and personal, and support students through overcoming those obstacles by facilitating coordinated referrals to the appropriate campus resources when needed, and follow up with students and campus partner to gain understanding if the student needs additional support.
• Employ best practices in student success and advising. Build relationships with undergraduate students and deliver consistently high-quality services.
• Explain academic policies, procedures, and guidelines and help students navigate the school/college/department and university-level administrative processes.
• Provide students with information related to services, resources, and programming that enhance the student experience.
• Work with students to identify and achieve their academic, professional, and personal goals, by accurately guiding them in academic planning, including major, minor, and general education requirements.
• Develop, monitor, and update degree plans and academic records and regularly track progress and student engagement to ensure a timely graduation.
• Investigate and troubleshoot overrides, registration permissions, course substitutions, and prerequisite checks.
• Monitor student academic progress and satisfaction.
• Know and keep up to date on the academic bulletin, academic calendar, services, resources, and programs across the University.

• Partner with academic and non-academic units (e.g., Counseling Center, Veteran Resource Center, International Student and Scholar Services, Housing and Residential Life, Orientation and Commuter Student Involvement, etc.)
• Collaborate with supervisor, student success partners, and the school/college leadership on student success programs, events, activities, and functions.
• Use tools, analytical dashboards, and technology fully to manage student success and student communication, maintain accurate student records, and document student interactions in EAB Navigate.
• Assess Cane Navigator use of student success technologies, tools, and dashboards.
• Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.
• Participate in ongoing training and professional development programs.
• Be trained as a career champion through the University’s Toppel Career Center.
• Consistent with Family Educational Rights and Privacy Act (FERPA) guidelines, interacts with parents and families of students, faculty, social worker/case management to support students.
• Adhere to University and unit-level policies and procedures and exercises sound judgment.
• Assist the supervisor with compiling various reports that support student success.
• Assigned to a specific cohort of students and make student assignments for Cane Navigators. Assess workloads and quality of service provided to the students and adjust, as necessary.
• May be assigned an additional number of students to support, as needed.
• Assist supervisor with creating strategies for enrollment campaigns and tracking outcomes.
• Mentor, train, and supervise Cane Navigators. Monitor and evaluate performance.
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