Assistant Director, Athletic Ticket Operations

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JOB TITLE: 

ASSISTANT DIRECTOR, ATHLETICS TICKET OPERATIONS

JOB PURPOSE:   

Assist with managing the operational and financial functions of the Athletics Ticket Office, including coordinating daily ticketing operations, monitoring ticket revenue and expenses, processing financial reports, and ensuring efficient customer service and ticket sales for athletic events.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure the financial operations of the Athletics Ticket Office are maintained accurately and efficiently, including reconciling daily transactions, processing financial reports, tracking ticket revenue, and monitoring departmental budgets and expenses to ensure compliance with university financial procedures.
• Assist with the day-to-day operations of the Ticket Office by supporting management in coordinating ticketing functions, supervising staff when needed, and helping implement operational procedures that improve efficiency and service.
• Sell tickets and ticket-related products for designated athletic events and sports, including season tickets, single-game tickets, group packages, and promotional offers through in-person, phone, and online platforms.
• Provide high-quality customer service by assisting patrons with ticket purchases, account management, and event inquiries; resolve customer concerns professionally and escalate complex issues to supervisors when appropriate.
• Maintain a thorough understanding of and adhere to all University of Wyoming, NCAA, and conference policies and procedures related to ticketing operations; support the administration of ticketing policies, compliance standards, and best practices to ensure consistent and ethical operations.
• Support reporting and record-keeping processes related to ticket sales, financial reconciliation, and attendance data to assist leadership with operational decision-making and event planning.
• Collaborate with athletics staff, marketing teams, and event operations personnel to support ticket promotions, special events, and game-day ticket operations.

COMPETENCIES:

• Attention to Detail
• Service Orientation
• Teamwork (Cooperation)
• Quality Orientation
• Analysis/Problem Identification
• Work Standards

MINIMUM QUALIFICATIONS:

• EDUCATION: Bachelor’s degree or an equivalent combination of education and related work experience as outlined below.
• EXPERIENCE: 1-2 years collegiate, professional or entertainment ticket & box office experience
• LICENSURES, CERTIFICATIONS, REGISTRATIONS, OR OTHER REQUIREMENTS: Valid driver's license with a motor vehicle record (MVR) compliant with the Driving for University Business SAP.