Assistant Cafe Manager (Seattle - Floating)

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Job Summary: The Assistant Café Manager supports café operations and Grand Central Bakery’s mission to serve our customers delicious, authentic food made from high quality local and sustainable ingredients. The Assistant Café Manager is a leader in the café, supporting café operations through training, coaching, and efficiently running the day as a reliable Person-in-Charge (PIC). The Assistant Café Manager is adaptable; recognizes that change is necessary and has the ability to “roll with it.” The Assistant Café Manager supports the Café Manager by inspiring and motivating café team members to provide exceptional products and outstanding customer service. This is a floating Assistant Cafe Manager position and will support multiple cafes across the Seattle area.

Compensation: $23.40/hour (non-exempt, eligible for overtime).

• Tips average $7.00 - $9.00 per hour.

Supervision: This position reports to the Café Manager.

Remote work: To best support the organization, this position works on-site and is not eligible for remote work.

Schedule Requirements: Must be able to work at least five (5) shifts per week, a variety of shifts including opening, mid, and closing shifts. Ability to work weekends and around holidays required. Regular ‘weekends’ must be two consecutive days in a row. No schedule is guaranteed, and schedules may be adjusted to meet café needs. The Assistant Café Manager may be required to work extra days or at other café locations to meet business needs.

Essential job responsibilities:

·         Leads teams in delivering excellent customer service - following and promoting the 3 steps to great service at all times.

·         Serves as a visible and reliable leader with a positive presence and can effectively motivate the team to do their best work. Works in a way that can improve the cafe environment- takes initiative, contributes ideas, is solutions oriented.

·         Is able and willing to assume the role and responsibilities of the Café Manager during the Café Manager’s absence.

·         Supports the Café Manager with performance management by coaching in the moment and timely communication of coaching notes and training assessments with Cafe Manager. Adjusts personal communication style to effectively deliver coaching in a constructive manner and consistent with GCB expectations.

·         Responsible for troubleshooting in all areas of café operations. Has a solid understanding of our organizational structure and who/what/where to go for problem solving.

·         Communicates effectively and often with the café team to disseminate relevant information, as well as filter feedback and questions up to the Café Manager.

·         Assists in the hiring process for new Café Team Members. Responsible for new hire and ongoing training on menu and ingredients, customer service, systems (POS, online ordering) and daily café operations. Utilizes checklists and training documents to become competent and proficient with the cafe systems. Adjusts personal training style to individuals in order deliver effective training.

·         Follows and holds others accountable to safety best practices. Works to maintain a high level of food safety compliance.

·         Is knowledgeable about menu items and regularly shares that knowledge with customers and team members. Ensures high quality food and maintains GCB standards by sending feedback and communication regularly to Product teams and quality checking items served to customers in the café.

·         Is proficient in the Point-of-Sale (POS) system, adheres to proper cash handling procedures and stand