Assistant Building Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: Marble Arch Place (Site)

Reporting To: Senior Building Manager

Compensation: £36,000 - £38,000 / year

Description

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. 
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. 
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Assistant Building Manager

Team : Site – Marble Arch Place
 
Who Does This Role Report Into? Senior Building Manager

Role Summary /  Purpose and Scope
The Assistant Building Manager serves as the first point of contact, supporting the delivery of high-quality services and assisting the wider management team.

This role is responsible for ensuring excellent client engagement and customer service, while overseeing the effective coordination of contractors, security personnel, and third-party service providers.

The Assistant Building Manager is also expected to monitor expenditure and ensure all operations are carried out in compliance with current legislation and best practice standards.

Skills, Knowledge and Values

Skills (People & Technical)

• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements 
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives 
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste 
• Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety 
• Excellent communication, in person, on the phone and in email 
• Time management & Excellent organisational skills 
• Committed and focussed 
• Assist with the Management of soft services contractors 
• Undertake the monthly building Utility readings and ensure these are logged centrally 
• Excellent organisational skills &