Assistant Branch Manager

Assistant Branch Manager

Department: As Assigned
Pay Grade: 112
FLSA Status: Exempt

JOB SUMMARY

Under the supervision of the branch Library Manager, the Assistant Branch Manager provides professional, supervisory, and administrative work, including servicing the public and directing the day-to-day operation of one or more library departments. This position supports the respective Library Manager in leading and managing staff and building resources in order to achieve stated library goals and objectives for a specified library location, and serves as acting Branch Manager in the absence of the Senior Library Manager.

ESSENTIAL JOB FUNCTIONS

•  Assists in managing daily operations of a library location in cooperation with Live Oak Public Libraries’ policies and procedures; assists with opening and closing procedures as necessary.
• In the absence of the Library Manager, serves as point of contact for all concerns for both patrons and staff; attempts to resolve any issues that may arise, including building maintenance issues that may affect operation of the branch.
• Assists Library Manager in leading employees at a specified library in the effective management of day-to-day operations. Delegates tasks, provides departmental schedules, fields questions and complaints, and gathers data to prepare supporting communications and reports.
• Serves as front-line supervisor, setting examples of customer service standards; assists patrons in the public area of the library.
• Works public service desks as needed; assists patrons in the public area.
• Assists Library Manager in developing, coaching, training, scheduling, and evaluating personnel.
• Communicates library initiatives to departmental staff and customers. Coordinates objectives at the departmental level.
• Solves problems at the department level; informs Library Manager of personnel issues and collaborates on solutions and/or corrective actions.
• Assists in the delivery of services to the customer at all service points. Maintains personal skills to assure quality of service in areas of Library collection, technology, reference, and circulation.
• Utilizes computer applications and library equipment, maintains current knowledge of
• system-wide and location specific procedures, processes, policies and operations.
• Utilizes e-mail, voicemail and other Library technology to maintain open channel of communication.
• Prepares departmental reports and statistics as necessary.
• May serve as project lead and/or participating on task forces, committees, etc.
• Performs other related duties as assigned.

Education and Experience:
Requires a Bachelor’s Degree in Library and Information Science OR Business Management, or a closely related field; minimum two (2) years of supervisory experience in Library or Customer Service environment

Additional Requirements:

• Experience with staff development including setting clear objectives, providing challenging and stretching tasks and assignments, developing measures to monitor progress, and the use of effective feedback. Works with personnel that need further development.

Licenses or Certifications:

• Valid driver’s license and insurability required. Must have transportation to be able to travel between library locations.

Special Requirements:

• Must be able to work nights and weekends, stand for extensive periods of time during the workday, and perform duties at other library locations.
• An employee in this class must be physically able to operate a variety of job related machines and/or office equipment and be able to move or carry job related objects and materials.

Knowledge, Skills and Abilities:

• Must possess interpersonal skills to work effectively with multi-level staff, patrons, and community group members from all socioeconomic, educational, literacy, and cultural backgrounds.
• Supports strong morale and spirit in his/her team. Fosters open dialogue. Defines success in terms of the whole team. Creates a feeling of belonging in the team.
• Empowers others and creates a climate in which people want to do their best. Invites input from