Assistant Boutique Manager - Miami

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Assistant Boutique Manager

Vacheron Constantin | Miami, FL

 

 

Role Overview

Your mission will be to support the Boutique Manager in creating within the boutique  a universe that will deliver a One Of Not Many memorable client experience and a fulfilling employee experience. You will strongly participate to maintain high operational standards and create a strong clienteling approach to drive ambitious and sustainable business results.

 

Responsibilities (or Mission)

 

Business development:

• Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events
• Initiate Boutique events and activities through partnerships to boost sales and traffic
• Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

 

Clienteling:

• In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives
• Lead by example and develop individual relationships with clients and prospects
• Partnering with Management to develop targeted action plans for clients and prospects while driving the business forward

 

Boutique performance and operations management

• Reach quantitative and qualitative targets in line with Brand objectives
• Demonstrate sales leadership for staff and assist the Boutique Manager in setting performance targets for team and individual with relevant KPIs
• Oversee and prepare weekly, monthly and annual reports together with the Boutique Manager and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
• Prepare regularly a client analysis report, sharing insights of local trends in partnership with the Boutique Manager
• Develop and share an in-depth knowledge of the boutique business
• Maintain consistent, uncompromising high standards of presentation and client service
• Drive the changes and ensure adoption of new tools & services
• Manage boutique operations in accordance with Brand and group compliance policies
• Build strong partnership with Richemont  local Finance, Audit & Security teams.
• Ensure that all Brand and Richemont  procedures are perfectly followed to enable the team to perform at their very best on the shop floor

 

Represent Brand identity - Act as a Maison ambassador