Jobs and Careers

Assistant BOC Manager - Fixed Route

Las Vegas, United Statesfull_timeVerifiedPosted 13 Jan 2025

💰 $80,000/yr($70,000/yr – $80,000/yr)

About the role

Assistant BOC Manager The Assistant BOC Manager will manage all aspects of BOC Operations including but not limited to on time performance standards, service interruptions, detour management, and all other aspects of the transit service. This position will also BOC Agents, Senior BOC Agents, OTP Monitors, and BOC Shift Managers and ensure that they are accomplishing all their assigned tasks and following their unique job descriptions and standard operating procedures (SOPs). The Assistant BOC Manager will work closely with the BOC Manager to provide guidance and support to all BOC personnel for the goal of maximizing the reliability and safety of our transit service for our passengers. Transdev is proud to offer:

Competitive compensation package of $70,000 - $80,000

Benefits include:

Vacation: minimum of two 2 weeks
Sick days: 5 days
Holidays: 10 days; 6 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities:

The Assistant BOC Manager a key member of the extended local leadership team, providing 24/7 management presence to Transit Operations staff.
Monitor and evaluate daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations-related functions.
Monitor and evaluate all levels of disciplinary action as needed.
Develop knowledge of the entire Las Vegas RTC service (geographical) area.
Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, and on-time performance monitors’ job descriptions.
Work closely with Special Events team to be up to date with evens that occur in the Las Vegas area.
Understand and follow the RTC’s and Transdev’s policies and procedures.
Ensures performance indicators meet or exceed client and corporate expectations.
Manage Liquidated damages and keep to a minimum as well as ensure that all failures are corrected.
Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools in the operating environment.
Responsible for managing the location’s performance, making best practice recommendations, training on technology solutions, and facilitating the implementation of those solutions.
Coordinate the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
Completes necessary daily and/or weekly reports for the company and client to ensure service quality.
Inform the BOC Manager of potential risks in the operation.
Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
Manage staff, schedules, and handling call-offs.
Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
Performs all other duties as assigned and may assist with other areas based on location needs.

Qualifications:

At least 3 years of experience working in public transit.
Minimum 3 years of experience working in a supervisory or management role.
A high school diploma or equivalent
Must be skilled in customer service delivery, problem-solving, and decision-making.
Excellent communication and negotiation skills, ability to influence without authority.
Must have a working knowledge of ADA law and ADA service requirements.
Dependable and proficient in time management, meeting deadlines, and multi-tasking.
Must be able to work a flexible schedule which may include weekends.
Proficiency in MS Office products including MS Excel and MS Word and Windows-based programs.

Physical Requirements:
The essential functions of this position require the abili