Assistant Beverage Manager

 

Assistant Beverage Manager

JOB SUMMARY:

Ensure beverage department compliance with all departmental procedures and policies.

 

EXAMPLES OF DUTIES/ESSENTIAL FUNCTIONS: (Includes, but is not limited to the following)

• Oversee all disciplinary action and training initiatives.
• Maintain knowledge of and comply with all departmental policies and service procedures.
• Monitor and maintain cleanliness, sanitation, and organization of work areas.
• Consistently demonstrate Harrah’s and Harveys Lake Tahoe properties core values and service standards and hold the team members and Supervisor’s to these standards.
• Maintain complete knowledge and strictly abide by state liquor regulations; particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Know all liquor brands, beers, wines, and non-alcoholic selections available to the Beverage department as well as specifications of glassware, garnishes for drinks, and daily specials.
• Inspect, plan, and ensure that all materials and equipment are ready for service. Contact engineering if needed.
• Check storage areas for proper supplies, organization, and cleanliness. Maintain par levels, complete requisitions based off business demands.
• Assign work and side duties to team members in accordance with departmental procedures.
• Recruit and interview potential candidates who demonstrate Harrah’s and Harveys Lake Tahoe properties core values.
• Inspect team member uniforms and grooming in accordance with company policies.
• Conduct pre-shift meetings with Supervisors and review all information pertinent to the day’s business.
• Organize, coordinate, and direct team members in set-up, service, and break down of special events in accordance with department standards. Follow up on special arrangements with respective personnel.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts due to hotel occupancy and in house group activities.
• Reviews and administers all casino beverage team member weekly work schedules.
• Understand P.O.S. hardware and software programming; as well as develop and maintain manual back up system and procedures.
• Maintain positive relations with Guests and Team Members and resolve all complaints through Guest/ Team Member recovery ensuring satisfaction; along with submitting a report to the Director of Beverage Operations.
• Consistent and regular attendance is an essential function of an Assistant Beverage Manager.
• Exemplifies our core values, family style service, our mission and vision.
• Exemplifies our DEI (diversity, equity, inclusion) culture.
• Perform other job related duties as assigned. 

 

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills. 
• Understand and comply with all company and departmental rules and regulations, policies and procedures. 
• Skill in establishing and maintaining effective working relationships with staff and guests. 
• Ability to maintain confidentiality of sensitive information.
• Knowledge in Food & Beverage cost accounting, forecasting and budgeting.   
• Ability to read, write and communicate verbally in English. 
• Ability to perform intermediate math. 
• High school education or equivalent preferred.
• Minimum of 3 years Supervisory experience.  Minimum 6 years Beverage experience.
• Nevada Gaming Work Card and Alcohol Awareness Card required.

 

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS:   Employee is required to meet and deliver our core values, service standards, and family style service.

 

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. 

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. D