Assistant/ Apprentice - Lush Hairlab

Application Deadline: 1 June 2025

Department: Hairlab

Employment Type: Permanent - Full Time

Location: Poole HairLab

Reporting To: Salon Manager

Compensation: £26,208 / year

Description

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The magic behind the Lush HairLab

Committed to assembling a team of skilled specialists, we hold a deep appreciation for the artistry of hairdressing and believe in empowering our stylists to showcase their unique talents. 
We want a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. We are committed to assembling a team of skilled specialists. We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types. By doing so, we aim to foster an inclusive environment where everyone feels embraced and their individual needs are met when they visit our salons. 

At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our dedication to one-on-one attention allows us to achieve authentic results that align with our clients' personal style. By providing an enriching and educational journey for our clients, we empower them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out. 

Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous both inside and out. 

Key Information
Assistant
Hours available: Option of 24, 32 or 40 hours per week

We are looking for a passionate and dedicated HairLab Assistant to become an integral part of our team. This role blends high-end hair and barbering salon support with 5-star customer service, ensuring every guest has an exceptional experience. You’ll be responsible for maintaining a pristine, efficient environment, delivering expert product consultations, and ensuring the seamless running of the HairLab.

With in-depth Lush Haircare training, you’ll develop expert knowledge and be able to provide tailored consultations, product demos, and confidently close sales. You’ll also play a crucial role in community engagement, helping to spread awareness of the HairLab’s unique services and ethos.

This position offers a pathway into hairdressing apprenticeships, where you will shadow and learn from industry-leading hair artists, gaining hands-on experience and progressing toward a future role on the salon floor.

Skills and Experience

• Minimum SVQ/NVQ Level 2 in Hairdressing or equivalent experience in the Industry
• Minimum 2 years of experience with running a column, or able to demonstrate why you should be considered.
• To have an established local client base is beneficial, but not essential.
• Able to present up-to-date skills and techniques.
• Have developed a high-level skill set in all areas across the cutting sector, passionate about hair cutting and styling.
• Exceptional customer service skills, including careful communication and consultations. 
• Organised and punctual approach to salon life. 
• Professional and client-focused. 
• An open-minded approach to receiving further training in the Lush HairLab way. 
• Skills and experience in educating in your speci