Area Services Director_Clinical Services

Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About our Area Service Director position
Under the general supervision of the VP of Clinic Services, provides analytic support and operational leadership to health centers providing reproductive and sexual health care, including in-clinic and medication abortion services. The ASD serves as a resource to Health Center Managers and maintains a close working knowledge of community issues, health center, and program operations regarding visits, service, productivity, financial trends, quality assurance issues, and customer satisfaction. The ASD leads special projects determined by strategic and annual work plan goals in partnership with Clinical Services Leadership team. This role provides continuous coaching and professional development to direct and indirect reports in order to support equitable, high-quality provision of services.
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What you will be doing!
• Under direction of the VP of Clinic Operations provides overall direction, general supervision, and training to Health Center Managers
• Participates in the planning, successful implementation, administration and evaluation of organization projects and programs in health centers to maximize patient access, financial sustainability, and customer service.

• Collaborates with clinical services staff, serves as resource for Health Center Managers for all operational issues. Maintain close working knowledge of community issues, and center operations regarding visit volume, patient, clinical quality measures and financial trends. Support center management thereby ensuring quality care and services for clients.

• Hire, coach, supervise and evaluate health center management; develop them to facilitate effective management, sustained productivity, and financial solvency of the health center.

• Assume responsibility for the achievement of operating and fiscal goals at the health centers. Review process on health center productivity and financial metrics in conjunction with finance personnel, other ASDs, health center managers, clinician leads, clinician managers, and other staff to ensure that metrics are continuously measured, monitored and improved.

• Participates with the planning, implementation, administration and evaluation of the organization health services to maximize patient access, financial sustainability, and customer service. Takes initiative to generate revenue, improve services, and reduce costs.

• Identify health center needs and support problem solving within clinic operations and systems. Specifically, fosters greater partnership between health center managers and clinicians.

• Ensure on-going quality assurance systems and activities that comply with current medical practices, Planned Parenthood Federation of America standards, and CLIA lab practices. The ASD is also responsible for ensuring that implementation and compliance with medical standards and guidelines is done with a patient and staff centric perspective.

• Through these activities demonstrates an understanding of and commitment to PPGNHAIK’s core values of integrity, excellence, justice, fierce compassion, and courageous innovation; practice these values in relations with internal and external customers.

• Achieve visit volume, employee / patient experience and quality assurance goals through direct supervision, coaching and leadership of health center staff.
a. Monitors budget for assigned region; assists in development of regional budget as part of the affiliate budget process. Achieve agency goals in terms of numbers of patients served and net financial contribution from clinic operations.
b. Serves as a consultant and resource to Health Center Managers for health center operational issues, staffing, recruiting and retention issues, and change implementation.
c. Cultivate in staff an understanding and support of agency goals, and desire to participate in achievement of these goals to ensure that health services are delivered in manner that is consistent with agency policies, priorities, and goals.
d. Increase program efficacy through increased patient experience and retention with a lens for improving health equity in your area.
e. Meet internal, PPFA, and governmental standards for quality, quality assurance,