Area Reservations Sales Manager

Company Description

Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid-mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm-weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old-world charm with wood-burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full-service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post-adventure wellness amenities such as customized massages in spa suites, breathtaking rooftop pool, infinity-edge hot tub and state-of-the-art fitness center. An award-winning restaurant skillfully marries Bavarian specialties with farm-fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

For more information: auberge.com/goldener-hirsch

Follow Goldener Hirsch on Instagram @goldenerhirschauberge

Job Description

Join our team as Area Reservations Sales Manager and become one of the authors of our story. As part of the Auberge family, we are looking for a dynamic reservations leader, who will be responsible for driving the success of our Western Region reservations team in collaboration with the Area Director of Reservations.

As a champion of operational excellence, lead the Reservations Sales team to consistently deliver exceptional performance, maximize revenue opportunities, and create seamless, personalized guest experiences. Inspire others, both guests and team members, to chart their ultimate journey. This role helps nurture the reservations team through management, training, and providing clear and consistent feedback. 

• Works closely with the Area Director on oversight of the Reservation team.     
• Oversee training and onboarding of other reservation sales associates.        
• Achieve monthly individual & team conversion and revenue goals.
• Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details.
• Pursue Outbound Revenue Opportunities through our lead management system.
• Attends bi-monthly calls with Revinate leadership to ensure optimizing use of the system.
• Primary contact for Travel Agent requests and emails.  Ensures all requests and communication are replied to within Auberge Guidelines.
• Keep current with all communication and hotel information. Distributes information to the reservations team to ensure the team keeps current with all information.
• Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.

• Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.
• Assist with group rooming lists or 3rd party reservations as needed.
• Maintain rate integrity in accordance with revenue management strategies.  Communicates strategies to reservation sales associates in a timely manner.
• Attends and participates in weekly revenue meetings.
• Completes and distributes daily reservations production report. 
• Creates and maintains department scheduling and overview of timesheets.
• Completes month end reconciliations and travel agent commissions report.
• Maintain a standard of 80% or higher on shop calls.
• Assist in maximizing hotel room revenue and occupancy numbers
• Participate in annual reservations sales training.
• Participate in department meetings as scheduled.
• Fulfill daily tasks on the Reservations Checklist.
• Answer all incoming calls in less than three rings in a professional and friendly demeanor following Hotel Call quality and brand standards.
• Perform any other job related duties as assigned.

Qualifications

QUALIFICATIONS

• 1-3 years of experience of supervisory experience
• Excellent communication skills, both written and verbal
• Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays