Area Manager

Address: 1659 Pulaski Hwy. #14, Bear, Delaware, United States - 19701

 

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,000 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

• Competitive Wages
• Health/Life Benefits
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
   

To learn more about Advance America visit the Advance America Website.

Position Summary

The Area Manager (ARM) is a multi-faceted, hands-on role responsible for performing Center Sales Manager (CSM) responsibilities for their home center while providing more extensive management and leadership within their division and assigned centers. The ARM is responsible for the effective operation and continued growth of their assigned centers with direction from the Divisional Director of Operations (DDO). This position ensures that all team members under their direction are trained in and compliant with all procedures, policies, products, and programs. Exceptional leadership, customer service, attention to detail, and a passion for sales are all a must. Furthermore, the ARM will assist the DDO as needed in the training and roll out of new company initiatives, audits, and serve as a divisional point of contact in the DDO’s absence.
This role is performance-based and will be measured on the overall performance, productivity, and profitability of their assigned area. The ARM will train, develop, and supervise employees within their assigned area, and is responsible to create an engaged and high-functioning sales based team.

 

The ARM is responsible to successfully perform the below job responsibilities within their home center and will also ensure completion of these tasks by the CSMs and center employees under their leadership.

Job Responsibility

Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts.

Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customers
Holds team members accountable to individual and center goals
Trains and coaches team members on effective sales techniques
Educates new customers on product offerings and associated benefits
Cross sells core/ancillary products while center staff completes customer transaction before customer leaves center

Marketing: Responsible for the on-going marketing strategy and physical marketing
Four Walls Marketing- Inactive calls, cross-selling, professional image.
Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.
Tracks performance of local center marketing programs to determine effectiveness

Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGP
P&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGP
Understands budgeted financial expectations and implements a strategy to successfully meet or exceed expectations
Guides daily, weekly, monthly focus of center goals and objectives
Delegates tasks and responsibilities to appropriate team members

Job Responsibilities Cont.

Training: Instruct and ensure team members are trained and adhere to company policies and procedures

Compliance: Adhere to all points of the Company Creed and regulatory requirements
Enter customer and transaction information accurately into the point of sale system
Create and maintain accurate customer files,
Adhere to local, state and federal regulatory requirements.
Completes audits as required within designated centers.

Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.
Lead on delinquent customers identified as a potential risk for write off
Counsel and re-establish expectations with potential risk customers

Human Resources: Assist the Divisional Director of Operations with recruiting,