Area Group Sales Manager

Company Description

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

Job Description

The Area Group Sales Manager is accountable for booking group business in assigned markets.  Active in developing new group business and promoting existing business, reporting to Fairmont Orchid's Director of Sales and Marketing.   

What you will be doing:

• Exceed personal sales goals, monthly, quarterly, and annually, through account development and maintenance.
• Develop monthly sales strategy and action plans with quarterly quotas (Room Nights/sales activities), and develop rapport with relevant Fairmont Global Sales Office(s), key partners in travel and tourism related industries/travel bureaus.
• Determine and recommend prospective customers from market information.
• Partner with regional and national sister hotels to optimize Fairmont exposure and incremental business.
• Keep accurate records of potential customers & follow through on all potential business.
• Quote and negotiate prices within established parameters.
• Upon closing, coordinate and follow up with convention services, catering, and/or other hotel departments to ensure delivery of the hotel's promised services.
• Utilize Delphi Sales System to track, solicit, book, and follow up accounts.
• Conduct and participate in site inspection and industry trade shows.
• Schedule, coordinate, and financially manage effective business trips, appointments, FAM Trips, and conferences within the given territory, including reports or activities about assigned markets.
• Collect market and competitive intelligence
• Assist as directed, in the planning and strategies of the Group Sales effort, with development of competitive intelligence and in the preparation of the Marketing plan
• Jointly supervise one sales coordinator, training activity, reviews, and goal setting.
• Handle special projects as assigned.
• Participate in prescribed training and special projects.
• Support goals, objectives, and philosophies of The Fairmont Orchid and of Fairmont Hotels & Resorts and encourage a positive team approach.

Qualifications

Your experience and skills include:

• Prepare and support the processing of expense reports, invoices, month-end, and forecasting, in particular for Fairmont Orchid, for submission to DOSM Fairmont Orchid, and, where needed and relevant, to DOSM Fairmont Kea Lani.
• Mail collateral, amenities, trip materials, etc., as requested
• Minimum one year of experience in a hotel environment (ideally in Sales, Reservation, Conference Service, or F