Area General Manager

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Where is the work:

Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office.

 

 

What’s in it for you:

We are seeking an experienced and dynamic leader to join our team as an Area General Manager for our Supply business in the Midwest Region. In this role, you will be responsible to lead our market-based distribution team to drive growth in our residential/commercial equipment and supply businesses, maximize profitability, increase share, and ensure customer loyalty. This role is pivotal in driving the success of our $120M territory and will involve managing a team of dedicated professionals and 6 direct reports.

What will you do:

• Responsible for ensuring overall customer satisfaction to include handling high level customer or national issues and ensuring effective and timely customer review activity.
• Develop and lead team of direct reports, including sales leaders and retail operations leaders. Set team vision and create a high-performing team, accountable for the execution of the district business plan.
• Develop and grow a highly engaged, winning culture within the region enabling a premier customer experience.
• Actively lead district team communication strategy and set vision for the team.
• Full P&L accountability including responsibility for the achievement of budgeted residential and light commercial equipment, parts, and supplies gross sales, generated margin, market share, and new dealers within the assigned geographic territory.
• Ensures compliance of all, environment health and safety, quality standards, and sales and operations processes required for effective and efficient execution of business objectives and customer satisfaction.
• Participation in the regional business planning, budgeting and forecasting process and alignment of resources to support key strategic initiatives.
• Foster channel partnership with the independent wholesale distributors, commercial sales office, and independent distributors
• Utilize HR resources and processes to effectively work with team to establish goals, manage overall performance management, and ongoing development.
• Maintains constant awareness of markets, competitor activities and problems within assigned area; recognizes trends that develop, makes appropriate recommendations as required including footprint.
• Encourage operational excellence across stores and with retail operations leaders and retail excellence coach.
• Ensure Trane Technologies Sales Excellence processes are implemented and utilized in a consistent manner.
• Travel about 40% with overnights.

What will you bring:

• Bachelor's degree or equivalent experience required
• At least 5 years of experience in leadership roles, specifically in managing large teams and leading other leaders required
• Sales and operations management experience required
• Proven experience in leading teams and building customer relationships required
• HVAC sales or related HVAC knowledge is beneficial. Knowledge of HVAC distribution and dealer sales, service, installation, and business practices preferred.
• A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office, Word, Excel, and Outlook.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension; Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• Team skills, both as a leader and team member.