Area Director - Miami

Position Summary

The Area Director oversees a portfolio of service center locations, leading through Store Managers to drive both people and performance excellence. This is a high-touch, hands-on leadership role that requires frequent store visits, strong operational discipline, and decisive problem-solving. The Area Director is accountable for profitable sales growth, EBITDA performance, operational consistency, and team development across the territory.   Success in this role requires building strong, capable Store Managers; ensuring exceptional customer experiences; and maintaining high standards of safety, service, and compliance. This position interacts regularly with leaders at all levels--including executive leadership--and must be able to communicate clearly, influence effectively, and adapt quickly to evolving organizational needs.

 

Duties & Responsibilities

• Lead and support Store Managers, serving as their primary partner for operations, staffing, customer service, and performance outcomes.
• Drive sales growth and profitability, monitoring P&L performance, labor and payroll costs, and store-level EBITDA; take proactive corrective action to achieve financial goals.
• Visit stores regularly (weekly to bi-weekly based on size and geography of territory) to assess performance, coach managers, provide feedback, and resolve issues quickly.
• Drive people initiatives, including hiring, onboarding, training, coaching, performance management, and addressing HR issues timely, and in partnership with the HR team.
• Ensure a consistent, high-quality customer experience across all stores by setting expectations, observing service delivery, and reinforcing behaviors that drive loyalty and retention.
• Champion operational excellence and compliance with all company policies, safety standards, and service expectations across the territory.
• Partner across the organization with the Market Leader and corporate teams to ensure stores have the tools, resources, and insights needed to succeed.
• Develop Store Managers into strong business leaders capable of building engaged, customer-focused, and high performing teams that deliver on key KPIs and profitability targets.
• Additional duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma required.
• Associates Degree required in business administration, marketing, operations management or similar.
• Bachelor's Degree preferred in business administration, marketing, operations management or similar.
• 5-10 years of progressive technical/industry experience within retail, automotive service, or a related operational environment.
• 8-10 years of demonstrated leadership experience overseeing multi-unit operations or leading large, dispersed teams.
• Strong understanding of P&L management, labor controls, financial drivers, and operational metrics.
• Knowledge of best practices in customer service delivery, operational standards, safety compliance, and workforce management.
• Familiarity with talent development practices, including coaching, performance management, and succession planning.
• Exceptional leadership presence with the ability to inspire, influence, and motivate Store Managers and diverse teams.
• Proven ability to translate strategy into clear operational action plans and drive execution with urgency.
• Strong analytical and financial skills, including the ability to interpret data, diagnose performance gaps, and take proactive corrective actions.
• Outstanding communication skills with the ability to adapt style to audiences ranging from frontline teams to executive leadership.
• High learning agility, resourcefulness, and the ability to operate effectively in a fast-paced, hands-on, high-accountability environment.
• Strong decision-making and problem-solving skills, with the ability to resolve operational challenges quickly and effectively.
• Demonstrated capability to build talent, cultivate strong managers, and foster a culture of engagement, accountability, and customer focus.
• Ability to manage competing priorities, stay organized, and maintain consistency across multiple locations.
• Proficiency with basic business technologies, reporting tools, and operational systems.