Area Coordinator - Student Support (1949)

This position provides administrative support and assistance to Disability Services and Counseling by answering and directing phone calls, greeting and directing visitors; assists in data entry, ordering supplies, submitting invoices for payment, proctoring and other duties as requested.  

Essential Job Functions  

• Provides all aspects of secretarial/receptionist support for the departmental operations, including but not limited to answering phone calls, prepare memos, letters, and recommendations.
• Greets vendors, students, and other visitors in a friendly, approachable, and professional manner and ensures that they are escorted to the appropriate areas.
• Responsible for departmental mail delivery and distribution.  
• Manage the departmental switchboard.
• Organizes and maintains the central filing system for the department files both electronic and hard copy.
• Assist students with locker keys, providing a key to students and making sure keys are returned
• Delivery of exams including make-up exams and accommodated exams. 
• Proctor exams as needed by Disability Services
• Aid students in using kiosk to submit forms for Disability Services and Counseling
• Assist Disability Services and Counseling with table set up and hosting as needed. 
• Other duties as assigned by Supervisor

Additional Duties And Responsibilities  

• Assumes additional responsibilities and assists with special projects as needed or directed by supervisor
• Exhibits student centeredness in performance of all job duties.
• Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands and responds to customer needs.  Delivers work products and services to customers in a way that reflects positively upon the department and the University.
• Strong interpersonal and communication skills (both verbal and written)
• Excellent organizational skills
• Must be able to work well with diverse groups of individuals
• Ability to deal with potentially difficult situations involving sensitive and confidential issues
• Strong computer skills; data entry and spreadsheet software capabilities 

Required Qualifications 

• Education, Training and/or Experience
• A High School Diploma or equivalent with two (2) years of secretarial experience is required. 

Knowledge, Skills, Abilities and Personal Characteristics

• Able to perform duties independently with general supervision.
• Basic math skills (addition, subtraction, multiplication and division).
• Ability to operate standard office equipment and follow office procedures.
• Must be able to work well with diverse groups of individuals.
• Ability to deal with potentially difficult situations involving sensitive and confidential issues.
• Strong Computer skills; data entry and spreadsheet software capabilities.
• Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
• Effective oral and written communication skills.

Preferred Qualifications

• An A. S. Degree in Business Administration or equivalent with two (2) to three (3) years of secretarial support experience is desired.    
• Experience in higher education

Physical Demands

• Nature of work requires an ability to operate standard business office equipment.  
• Requires ability to communicate and exchange information, collects, compiles, compares, and prepares work documents, set-up and maintain work files.
• Must spend majority of time concentrating on CRT identifying and updating information and performing data entry input.
• Must be able to lift up to 25 lbs; retrieving and placing materials on high shelves and on floor-level shelves; standing, walking; carrying; grasping; hearing; seeing; sitting; kneeling; climbing; balancing; stooping; crouching and reaching.

Working Conditions

• Work performed in a general office environment.
• May require availability for overtime hours during peak per