Apprentice - Customer Service

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

 

Apprentice – Customer Service 

 

Fixed term contract initially for 15 months

 

Worcester

 

Starting salary year 1: £16,489.20

 

35 hours per week

 

University isn’t always the answer!

 

Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - HWGTA - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience.

There is potential for progression to the Business and Administration Level 3 apprenticeship upon successful completion of the Level 2 programme.

 

What will you do?

 

As a Customer Service Apprentice, you will join our Apprenticeships Team, working alongside colleagues within the Learning Academy. The Learning Academy offers a range of bespoke training and qualifications to all employees within Sanctuary and this Apprenticeship will give you the unique opportunity to gain a real insight and understanding of the Learning Academy function, while developing great relationships across the team.

 

You will provide key customer service and administration support by dealing with queries via email and telephone, processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required.

 

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.

 

On top of this, practical skills we are looking for are.

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Good communication skills with the confidence to take some ownership over growing your knowledge and skill set.
• Approachable, with great interpersonal and relationship building skills.
• You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative.

 

About us

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

 

 

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with matching employer contributions from Sanctuary up to set limits.
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans  
• Employee discounts
• Wellbe