Applied Products Sales Administrator

Description

EXCELLENT WORK ENVIRONMENT AND COMPANY CULTURE! The culture at Meier Supply is built on our shared Core Values:

• PEOPLE Teamwork, trust, and helping others succeed!
• RESPECT Show ultimate regard for others!
• INTEGRITY Always do the right thing!
• DEDICATION To our customers success!
• EXCELLENCE Commitment to best in class in all we do!

We hire, coach/develop, review, reward, and recognize our co-owners based on these characteristics, so it’s important that you share these values in order to be part of our team. We are a 100% employee-owned leading edge wholesale distributor of HVAC/R products based in Conklin, NY with branches throughout NY and PA. Working at Meier Supply is a unique opportunity to join a company that values it's employee owners and rewards them throughout their long careers with us. Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners! Opportunity Meier Supply Provides:

• Receive necessary training in sales and operations provided by Meier Supply and outside sources.
• Participating in and contributing to an entrepreneurial, high growth work environment
• Using and contributing to the development of industry leading systems and processes.
• Being a leader in a company with a reputation for excellent customer service
• Being well compensated for outstanding contributions
• Being an employee-owner of an industry leading organization.
• Work/Life Balance and family-oriented culture is a huge differentiator for us!

You will enjoy the following:

• Competitive Pay includes base wages plus generous performance bonuses
• Paid-Time-Off and Holiday Pay
• Comprehensive Medical/Dental/Vision plans protect you and your loved ones – We pay 75% of premiums for employees plus family members!
• Company-paid Life insurance and Disability benefits
• EXCELLENT Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan
• Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more

Job Summary: 

The Applied Products Sales Administrator will manage the administration and optimization of VRF and ductless systems within our product line. This role involves collaborating with sales, engineering, and installation teams to ensure product excellence and support our growth in the HVAC market.

Key Responsibilities:

• Product Management: Oversee the ordering and delivery of VRF and ductless applied products. Track purchase orders to ensure complete delivery to customers. Maintain communication with customers regarding delivery dates and fulfillment of  backorders.  Coordinate delivery dates with Project Manager. Manage VRF and ductless parts warranty and RMA requests.
• Technical Support: Provide technical assistance to sales teams and customers regarding VRF and ductless systems installation and applications solutions.
• Documentation and Training: Develop and maintain comprehensive product documentation and training materials for vendor processes and conduct training sessions for internal teams and customers. 
• Collaboration: Work closely with engineering, sales, and operations to ensure project deadlines are met. 
• Market Analysis: Conduct regular market research to stay informed about industry trends, competitor offerings, and customer      preferences.
• Performance Monitoring: Analyze product performance metrics and customer feedback and suggest improvements that will enhance customer satisfaction.
• Compliance: Ensure all VRF products meet industry standards and regulatory requirements, keeping up to date with changes in regulations.
• Project Coordination: Manage multiple projects related to quotation follow up, order processing, submittals, project management benchmarks, and warranty completion ensuring timely execution and minimal disruption.
• Project Estimation- Provide detailed quotes as required to support customer requests.
• Sales Support- Conduct regular phone campaigns directed at contractors with the goal of identifying quote opportunities,      follow up on existing quotes, communications about product changes, and promoting training opportunities.
• Warranty Specialist- Lead and support branch personnel with warranty claims for parts and equipment.