Jobs and Careers

Applications Implementation Lead

United Statesfull_timeVerifiedPosted 11 Feb 2025

💰 $103,000/yr($87,000/yr – $103,000/yr)

About the role

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The Position of Onboarding & Implementation Lead is responsible for managing the onboarding, implementation, training, and support of Transdev’s key operational systems. The position requires the ability to manage multiple onboarding and implementations projects and is critical in the overall success of Transdev Operations.

Salary Range: $87,000-$103,000 annually

We offer a competitive compensation and benefits package including: - Vacation: minimum of two (2) weeks-Sick days: 5 days- Holidays: 12 days; 8 standard and 4 floating- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

This role is centered in Lombard, Illinois; however, qualified applicants residing in other locations will be considered.

Project Management

Serve as the primary project manager to Transdev locations while coordinating multiple, simultaneous implementations of operational applications including MobiServices, TKP and VDS.
Effectively communicate project expectations and deliverables to internal and external project team members in a timely and clear fashion.

Training

Develop training material, guides, standard operating procedures, checklists, and curriculum that supports new users as they develop proficiency with Transdev applications during the implementation period.
Implement a standard training plan that deploys a variety of asynchronous and live/virtual instruction methods.
Provide user training and onboarding that bolsters the effective use of the software, operations, and best practices across all Transdev locations.
Monitor software usage compliance and address any gaps through targeted interventions and feedback.

Product Configuration

Share Transdev's standard rules and processes for using operational applications and all relevant instructions on how to access documentation and help after the implementation period.
Work cross functionally with internal teams to resolve and report technical product issues, test new features, and communicate updates to Transdev locations
Work with Transdev locations to identify and configure specific business rules for contractual and legal compliance. Collaborate with Business Solutions to configure customizations during the implementation period, and train local staff on how to use them.

Onboarding/Customer Success

Prepare Transdev locations for a successful application launch and adoption period.
Understand existing processes and recognize and propose changes to improve quality of service and accelerate timelines as well as share best practices and product knowledge with peers and team members.
Elicit feedback from the customer relating to the project implementation, end-user adoption, and satisfaction with the product during and after implementation.

Skills and Knowledge Required

High School Diploma or GED required; Bachelor's degree preferred.
Has a blend of technical experience and people skills, excelling at managing relationships that are technology focused to create business efficiencies.
Ability to listen attentively to customer (stakeholder) inquiries and concerns and resolve them completely.
Ability to translate and effectively communicate broad operational concepts into actionable information.