Applications Engineer (Career Networks)

Requisition Number: 76937

 

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Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

• Serve as a subject matter expert on assigned fiber optic products and installation methods; deliver in-person and virtual training to customers and contractors across the U.S.
• Partner with Sales, Product Line Management (PLM), and product development to investigate and resolve field issues — including on-site visits to document findings and drive resolution
• Develop technical training materials and documentation, including installation procedures, specifications, and training videos
• Support customer first office applications (FOAs) and field trials to ensure successful product deployment
• Learn customer network architecture to develop bills of materials (BOMs) and recommend Corning product solutions
• Convey Voice of Customer insights to commercial and PLM teams; contribute field installation and customer preference input to product development efforts

• Travel: Up to 50% 
• Work Schedule: 40 hours/week 
• Work Location: Charlotte, NC

• Bachelor of Science in Engineering
• Minimum 1 year of experience in a technical telecommunications role; OR 4+ years of experience in a technical field without telecommunications experience
• Experience leading or serving as technical lead on projects
• Ability to consolidate technical and commercial data from multiple sources into a clear, comprehensive technical position
• Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint)
• 100% English proficiency, written and verbal

• Experience with fiber optic cable and component installation practices (OSP and/or ISP)
• Proficiency in statistical analysis and process improvement methodologies (e.g., Performan