Applications Administrator

PHYSICAL OFFICE LOCATION: PEC Technology Center - 1506 US-281, Johnson City, TX 78636, Austin, TX 78636 

 

Hybrid Work Options Available

**Must be able to physically work two days a week in our Johnson City, Texas office

 

$89,360.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits

*Qualifications may warrant greater starting base pay within the full pay range.  Individual base pay is determined by experience, job-related skills, and relevant education or training.

Position Summary

This position is responsible for the full life-cycle management of assigned PEC applications (SaaS and/or on-premise), including installation, implementation, maintenance, integration, configuration and administration, through end-of-life and transition to replacement solutions.

Essential Duties & Responsibilities

• Support and lead the overall health and performance of all assigned applications
• Work directly with vendor and IT Infrastructure team to upgrade and maintain assigned applications
• Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance
• Work with portfolio team to design, implement, integrate, or and/or enhance new applications and features
• Serve as an expert resource to understand and configure all application functionality as well as support all aspects of technical application management including resolving complex technical issues
• Partner with portfolio team and architects to configure and implement new features and ensure supportability of complete technology solutions; conduct or coordinate needed training for any impacted users or support teams
• Work with IT Infrastructure and cyber security teams to ensure system hardware, operation systems, procedures and security meet application specifications and standards
• Manage scope, planning, and tracking deliverables for operational changes, upgrades, and projects. May also lead or provide hyper-care support and transition for new applications, features or enhancements from delivery to steady-state operational support
• Develop and implement policies, procedures and best practices for application governance including approval workflows, access policies, offboarding requirements, and compliance with industry standards and regulations

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• Understand application system architecture, all business processes, integrations, and data flows used by or performed by assigned applications
• Create and maintain system design and technical documentation
• Conduct system process reviews, as needed, with portfolio teams and vendors in order to optimize performance and reduce/eliminate risk
• Investigate and resolve complex technical issues with applications and integrations
• Perform root cause analysis on all production issues with recommendations for resolution and prevention
• Work with IT Infrastructure team and DBAs to troubleshoot, research and identify database and/or server issues
• Manage the integrity of security design, including participation in the implementation of backup and recovery processes
• Administer application security access and roles to protect data and software
• Create and maintain disaster recovery procedures for assigned applications and participate in the planning of operational procedures for backup and recovery of database
• Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs

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• Proactively monitor all applications and systems for high availability, and satisfactory response time
• Manage technical vendors and escalation to vendor teams as needed to ensure quality and timely support
• Responsible for training and mentoring peers on assigned applications