Application Support Business Analyst (Media Domain)

Job Summary:

We are seeking a detail-oriented and technically strong Application Support Business Analyst with experience in the Media/Cable domain. The ideal candidate will bridge the gap between business stakeholders and technical teams, support production applications, gather and document requirements, and ensure smooth application operations in a fast-paced environment.

Key Responsibilities:

• Provide application development and production support within a media technology environment.

• Organize and lead requirements gathering sessions with business stakeholders.

• Accurately document business and functional requirements.

• Analyze, troubleshoot, and resolve application issues within defined SLAs.

• Coordinate with development, QA, and infrastructure teams for issue resolution and enhancements.

• Support media workflows and related applications.

• Manage multiple tasks and drive deliverables to completion under tight deadlines.

• Ensure transparent communication and collaboration across teams.

Required Skills & Qualifications:

• Minimum 8 years of IT experience in application development/support.

• Strong technical aptitude with the ability to quickly learn new applications and concepts.

• Strong analytical and problem-solving skills.

• Hands-on experience with XML and/or JSON.

• Conceptual understanding of Cloud technologies (preferably AWS storage and services).

• Ability to write and execute database queries (Oracle, SQL Server).

• Excellent written and verbal communication skills.

• Strong team collaboration skills with a proactive attitude.

• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).