Application Support Admin

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

We are looking for an experienced Application Support Administrator to join our team and provide essential support across our application portfolio. In this role, you’ll handle user access management, assist with audits and compliance reporting, maintain internal documentation, and support key administrative functions. You'll also contribute to system testing, manage service desk tickets, and ensure high-priority incidents are escalated appropriately.

What you will be doing:

• Undertake user access management tasks across the application portfolio accurately and within agreed SLAs.
• Provide user access reports to the Internal Controls team for access recertification, and to the business as part of external and internal audit exercises.
• Undertake other administrative application duties on request from the business or based on internal regular task rotas.  Examples include activities such as setup of new customer pension scheme application records and performing of data extracts.
• Create and maintain internal process documentation.
• Issue communication emails to the user community to notify of forthcoming planned downtime.
• Contribute towards monthly Sunday-morning application smoke testing on rota shared across the team.  
• Liaise with users to handle queries associated with administrative support tasks.
• Ensure that incoming service desk tickets and requests have been assigned correctly, and that they are re-routed appropriately when not.
• Ensure that any high-impact or priority incident tickets are brought to the attention of the Product Support Manager and senior support analysts.
• Assist in the reporting of incident and request ticket productivity statistics for management consumption.

What we are looking for:

• 6-8 years of relevant application support administration experience.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (preferred).
• Demonstrable IT/Application/SQL Server Support in a similar 1st / 2nd Line Support role.
• Good level of technical understanding of a range of software/systems including Windows OS & SQL.
• Time management skills, with the ability to prioritize work and competing requests.
• Able to step into an unfamiliar troubleshooting scenario and apply a framework of existing technical knowledge in order to suggest ways forward for investigation and resolution.
• Experience working within an Enterprise level organization.
• Experience of the Pensions Administration Industry (preferred)

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.