Application Solutions Analyst

About Us:

Founded in 1968 to meet the post-secondary and continuing education needs of Cecil County residents, Cecil College has been serving the community and shaping its future for more than 50 years. The College is governed by a Board of Trustees appointed by the governor. The College’s fifth president, Dr. Mary Way Bolt, reports directly to the Board of Trustees.

Cecil College is centrally located in Maryland’s most northeastern county, just one half mile from Interstate 95. It is easily accessible from Philadelphia and Baltimore, as well as from Wilmington, Delaware.

With a diverse student population, Cecil College enrolls approximately 2,500 credit students and 3,400 non-credit students. Cecil offers associate degrees, certificate programs and non-credit classes. Cecil offers a variety of associate degree and certificate programs.

Through its open admissions policy, Cecil College provides learning opportunities for all who have the desire and ability to benefit from its courses and programs, regardless of age, gender, ethnic origin, sexual orientation, disability, or socioeconomic status.

Employees of Cecil College, including instructors for online and virtual courses, must be residents of Maryland or the contiguous states of Delaware, Pennsylvania, Virginia, West Virginia, or the District of Columbia.
Applicants must be currently authorized to work in the US, as the College does not offer Visa sponsorships.

JOB SUMMARY

The Application Solutions Analyst supports, maintains, and enhances enterprise software applications and related software for the Registrar's Office, Student Services, Academic Programs, and Financial and Administrative Services across campus. Working under the supervision of the Director of Enterprise Application and Data Services, the Analyst manages application implementation, upgrades, troubleshooting, integrations, and customization for systems such as Ellucian Colleague, Recruit CRM, and Canvas. The role collaborates with departments to analyze business processes, automate workflows, and deliver technology solutions that improve efficiency. ads projects, provides technical support, and ensures reliable operation of administrative and academic applications. This role also provides cross-functional support for regulatory and compliance reporting, operational reporting, and institutional data analysis.

Values and promotes the mission and vision of the college.

ESSENTIAL JOB FUNCTIONS:

ERP Responsibilities:

• Performs administration of the enterprise resource planning (ERP) system and other applications. Required duties include system configuration, installation of software upgrades, data refresh clones of supported environments, debugging/testing all implementations/upgrades, provisioning/maintaining end-user accounts, and security roles.
• Responsible for researching and resolving the day-to-day operating issues affecting processing services.
• Supports user account management process, which includes working with Active Directory.
• Develop expertise in business processes and ERP content areas utilized by campus functional areas and provide users with liaison and technical support for related applications.
• Partner with departments to understand business workflows and translate them into system configurations and requirements.
• Analyze, document, and optimize functional and technical processes tied to ERP and enterprise applications.
• Develop, manage and support integrations between ERP systems and third-party applications (e.g., room scheduling, bookstore applications).
• Supports the Learning Management System (LMS) and the integration with the intelligent Learning Platform (ILP) of the ERP System
• Assists with administration of the reporting platform, including user account provisioning/removal, report folder structure, report/data security.
• Coordinates and leads projects integrating internal and external software applications with the College's enterprise system.
• Documents workflow using organization and data flow charts and other related materials and produces application design specifications and documentation on inputs, outputs, and data structures.
• Identifies and documents business processes and workflow that contribute to enhanced information flow by interviewing users, generating process documentation, and proposing process/automation solutions.
• Disseminate best practices, create technical documentation, and provide training to staff members on current and new applications.
• Perform required analysis to ensure data extracted from the enterprise data repositories is accurate and meets the business needs.
• Create and maintain functional documentation, including process maps, system guides, and training materials.
• Support data governance an