Application Engineer, Standard Business

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Position Title:  Applications Engineer – Standard Business (GIN)

Reports To:  Project & Application Engineering Manager

Location: Richmond/Houston (Location Flexible)

Position Summary:

This role requires working knowledge of KSB products and processes, Industry standards and specifications. The ability to utilize this knowledge to perform pump selections and complete/manage quotations for pumps, and auxiliary equipment focusing on General Industrial (GIN) market. Employee needs to develop close relationships with the KSB Sales Personnel, KSB Factories, and local US suppliers of auxiliary equipment.

Responsibilities:

• Generate and manage multiple quotations at a fast pace. Candidate should be able to quote direct jobs, and pass-through support to our KSB sister companies.
• Primary business focuses on General Industrial applications like water supply systems, cooling circuits, heating systems, heat transfer media, etc.
• Employee will support Sales efforts to strategic Original Equipment Manufacturers (OEMs), end users, third party channel partners, and various service partners.
• Provide technical responses to local KSB personnel, KSB factories, sub-suppliers, and customers.
• Responsible for using KSBs tools in providing pump technical information such as datasheets, speed curves, drawings, etc.
• Ability to interact with vendors for buyouts.
• Ability to understand/translate drawings and basic specifications.
• Ability to compile costing for all equipment and project needs and work with KSB Sales Personnel to create customer quotations.
• Stay abreast of company offerings (products and services), Tools and Systems.
• Support Management with routine reporting on key performance metrics.
• Departmental filing and records management. 
• Other Application Engineering responsibilities, as assigned.

Qualifications: 

• Responsiveness – Sensitivity for urgency and timeliness; ensures efficiency and thoroughness of communications.
• Time management – Managing one’s own time and the time required for projects along with the ability to prioritize tasks required to effectively manage multiple projects simultaneously.
• Effective Speaking – talking to others to convey information effectively one on one and with customers, with the ability to convey information so others understand.  
• Reading Comprehension – understanding and comprehending written sentences and paragraphs in work related documents.
• Computer skills –Be familiar with and effectively use, within the context of the role: All applicable MS Office applications, KSB Selection tools and AutoCAD
• Active Learning – Understanding the implications of new information for both current and future problem-solving and decision making.
• Social Perceptiveness – Being aware of others’ reactions and interpretation; ability to convey appropriate responses.  Provide effective interface with internal and external partners.
• Written Expression – The ability to communicate and convey information and ideas so others understand.
• Deductive Reasoning – The ability to apply general rules to specific problems to produce sensible/useful answers.
• Intuitive – Identify potential problems and address before they become issues.  Able to be creative in identifying solutions to resolve problems.
• Ability to work independently.
• Technical Aptitude (advanced level) – applicable to requirements shown in Position Skills Matrix
• Develop and maintain knowledge and working experience