Application Engineer Senior

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.  

Your opportunity:

Join the Customer Insights Team at Greenheck Group, where we’re dedicated to shaping the future of HVAC solutions through strategic market understanding and customer-centric innovation. As an Application Engineer on our team, you are involved in customer-focused initiatives across the entire company.  You will support in collecting Voice of Customer from our external stakeholders as well as sharing insights and educational material throughout our Greenheck Group teams.  Your efforts will be key in maintaining our status as an industry leader, driving innovation, and aligning our solutions with the latest industry trends/customer needs.

What you’ll be doing:

• Voice of Customer (VOC)
  • Act as a company expert in gathering, interpreting, and sharing the Voice of Customer (VOC) for business unit and shared service initiatives
  • Lead initiatives to collect customer feedback and translate it into actionable insights for product, process, and service development
  • Foster collaboration by identifying synergies and opportunities for alignment across different business units
  • Support the advancement of Greenheck’s digital solutions including but not limited to CAPS, eCAPS, and Greenheck.com
  • Strive for an understanding of HVAC applications, Greenheck’s products, competitor products, as well as new and existing industry codes and standards

• Training and Communication
  • Develop, organize, and present internal training on the building design and construction industry, specifically focusing on HVAC systems and technologies
  • Support in providing a regular cadence of training content to internal teams
  • Share findings and best practices from VOC initiatives across the company.

What you should have:

• Bachelor’s Degree or higher in an engineering discipline is required
• Minimum 5 years of related technical experience
• Professional background in either mechanical engineering or outside sales desired
• HVAC experience desired
• Excellent communication and presentation skills (orally and written) required
• Open-minded and curious, with a natural propensity to lead required
• Analytical ability required
• Available to travel up to 15% of the time

Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

• Health insurance
• Prescription drug benefits
• Dental insurance
• Paid vacations and holidays
• 401(k) Retirement savings plan
• On-site clinic and fitness center (Schofield location)
• Employee Assistance Program
• Flexible spending accounts for medical or dependent care expenses
• Tuition assistance
• Employee Wellness Program

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enj