Application Analyst I

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

 

What you'll do at Jamf:

The Enterprise Applications team is responsible for all applications and data visibility about our customers. The Application Analyst is an integral member of the Enterprise Application team, assessing business needs and providing technical analyst to our overall system needs. The Application Analyst I will be responsible for the administration, monitoring and maintenance of Jamf’s business software applications.  

This role is offered as hybrid, with the expectation to work at Jamf's Eau Claire office location at least 3 days per week. We are only able to accept applications for those based near Eau Claire, WI area and available to work on-site.

What you can expect to do in this role:

• Responsible for providing administrative maintenance and system monitoring for Enterprise Applications, including CRM, ERP and supporting technologies 
• Responsible for reviewing, gathering and analyzing access requirements, bug/fixes and enhancements submitted by our business  
• Completion of all assigned tasks within a timely manner and high level of quality by troubleshooting and analysis for application technical problems and issues. 
• Proactively investigating and implementing ways of reducing issues by reviewing trends 
• Responsible for providing a technical review and solution design for tasks needing to be implemented through our Delivery Process 
• Produce documentation and tutorials that enable other teams.  
• Ongoing customization/alteration of our CRM environment based on assigned tasks. 
• Aid in quality control processes to make sure completed projects are released to meet requirements and quality standards. 
• Follow guidelines of the change control process set by the Release team or other teams the Business Operations department collaborates with. 
• Manage the end user and customer experience within the systems that both Jamf employees and our customers use to ensure a positive and effective experience.  
• Be available outside normal business hours for emergencies or tasks that need to be completed outside standard hours.  

What we are looking for: 

SKILLS AND EXPERIENCE 

• Proven working experience with CRM or ERP system (Required) 
• Basic understanding of basic web technologies (HTML, JavaScript and CSS) (Required).  
• Excellent Organizational Skills (Required) 
• Strong troubleshooting and problem-solving skills (Required). 
• Excellent Critical Thinking Process (Required). 
• Experience with the Salesforce.com platform (Preferred). 
• Fluency in English 
• Excellent written and verbal communication skills. 
• Ability to interact effectively with co-workers in a result driven culture. 
• Ability to interact with internal and external stakeholders with a positive attitude 

EDUCATION & CERTIFICATIONS 

• BA/BS in Business Administration or related field (Preferred) 

#LIHybrid

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.