Application Administrator 1, 2, Senior

Requisition ID: 17138

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Meter Technology and Payment Service team is looking for an IT Application Administrator to be a part of a of high-performing and fun-loving team. This team works together with clients, vendors, and other internal SRP groups to maintain highly available, critical metering applications and integrations. The supported applications communicate with meters at SRP customer's homes and businesses as well as with internal data and billing systems. They support both credit and prepay rates as well as provide remote meter functionality and meter data to client applications for customer orders, billing, customer presentment, reporting and troubleshooting.  

What We're Looking For 
If you enjoy working on a team creating innovative solutions, troubleshooting issues, and learning something new daily, then you will be excited about the Meter Technology and Payment Services application administrator position. As a member on this team, you will learn new metering technologies, work on network mysteries, build and run queries and reports, write and run test plans, analyze data, create and update documentation, work on Windows and Linux servers and collaborate on cross-departmental project teams to deliver innovative solutions and technologies. You will thrive/succeed in this role if you have strong communication skills and curiosity with the ability to critically think to solve problems. 

What You'll Do

•    Provide technical support for various applications, including Landis+Gyr Command Center and Ampy Management System (M-Power), Honeywell Energy Axis Management System (EA_MS) and MDMS (Meter Data Management System), Siemens EnergyIP MDMS (EIP), PayGo, and iNovah Cashiering system 
•    Install, configure, and test vendor software on Window and Linux servers 
•    Troubleshoot production issues for critical applications 
•    Write and execute test plans 
•    Plan future enhancements and releases 
•    Collaborate with internal business groups on enhancements and new technologies 
•    Communicate upgrades and production issues with internal business groups 
•    Coordinate with internal IT groups in Networking, Server, Database, and Desktop to support vendor applications and address business needs 
 

What It Takes To Succeed

•    A bachelor's degree or higher from an accredited institution 
•    Solid understanding of basic computer principles 
•    SQL - intermediate level 
•    Verbal technical communication  
•    Server power user for Windows and Linux 
•    Troubleshooting experience with applications, database, servers, and network issues 
•    Writing technical documentation 
•    A willingness to learn, share knowledge and teach others 
•    Positive attitude 

Things That Would be Great if You Brought to the Table 
•    PowerShell 
•    SSR