Apartment Service Manager

Service Manager | Boardwalk by Windsor - Huntington Beach, CA

Boardwalk by Windsor is a garden style apartment community with 487 units on property.

For the fourth year in a row, Windsor Communities is the recipient of the 2024 Kingsley Excellence Award achieving the top award for Overall Customer Service.

Compensation: Our company considers a range of factors including education and experience when determining base compensation.

• Eligible for 100% Housing Discount on Boardwalk by Windsor property. 

• Hourly:  Starting at $31.45 - $39.92 per hour, depending on years of experience, tenure, and location.  Annual Starting Comp: $65,416 - $83,033. 

• Bonus: Average bonus potential of 10% annual bonus.

• Total Annual Starting Compensation Potential:

• • $71,957 ($65,416 base + 10% bonus)
  • $91,336 ($83,033 base + 10% bonus)

• General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
• Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours.  Assign work orders as necessary to team members. The system currently utilized is Yardi.
• Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
• Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement. 
• Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
• Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
• Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
• Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
• Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture.  Interact professionally with contractors, vendors, and suppliers.
• Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.

Supervisory Responsibilities:

• Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model
• Familiarity with budget monitoring and contract management
• Experience ordering supplies, creating purchase orders, and processing invoices
• Experience managing employees, scheduling and overseeing vendors, contractors and suppliers

Benefits:

• 100% Housing Discount on Boardwalk by Windsor.
• Quarterly performance bonuses.
• Bi-annual regional sales, service, and performance awards.
• Medical insurance, dental insurance, vision insurance.
• Cellphone stipend of $20/month, annual shoe/accessory allowance, and tuition assistance.
• 401(k) retirement plan.
• Life insurance, long-term disability insurance, short-term disability insurance.
• Annual vacation, and personal time, including: