Animal Care Program Manager*

The Department of Public Health (DPH), Animal Care Division is seeking an experienced and dynamic Animal Care Program Manager to provide strategic leadership, operational oversight, and administrative management of the San Bernardino County Animal Care Division. This position is responsible for planning, organizing, directing, and evaluating all aspects of County animal shelter and/or administration and field operations, and animal care programs under the direction of the Animal Care Division Chief, while ensuring the delivery of high-quality, compassionate, and professional services to the community.

The Program Manager oversees the daily operations of the County's animal shelters and/or administration and field services, ensuring the health, safety, and humane treatment of all animals in accordance with applicable federal, state, and local laws, regulations, and established standards of animal welfare. The manager will develop, implement, and continuously evaluate division-wide policies, standard operating procedures, and best practices to improve operational efficiency, regulatory compliance, and quality of care.

This position provides leadership through subordinate supervisors, directing and supporting multidisciplinary teams responsible for animal care, field and investigation services, administrative and fiscal services, customer service, volunteer, rescue and foster programs, and shelter operations. The Animal Care Program Manager is responsible for employee development, performance management, succession planning, and fostering a positive, inclusive, and collaborative workplace culture that promotes accountability, innovation, professional growth, and exceptional customer service.

The Animal Care Program Manager leads the development and implementation of strategic initiatives designed to enhance shelter operations, improve animal outcomes, increase live release rates, expand community engagement, and strengthen partnerships with rescue organizations, veterinary providers, advocates, and other public and private stakeholders. The manager actively participates in development of program and division budgets and is responsible for ongoing management of budget and expenditures. The incumbent monitors operational performance through data analysis and performance metrics, identifies opportunities for continuous improvement, and implements evidence-based solutions to achieve organizational goals.