Analyst Tech Support

General Duties and Responsibilities:

• Principles and practices of information systems as applied to a large and diversified public organization.
• Methods, materials, tools and equipment used in solving the computing environment.
• Principles and practices of PC operation, maintenance and repair.
• Principles and techniques used in interacting with PC users.
• Principles and practices of information systems as applied to a large and diversified public organization.
• Perform Software Installation, diagnostics, and repair.
• Network Analysis and Troubleshooting.
• Principles and practices of ITIL standards.
• Work multi-functionally with users to provide basic direction and instruction with computer applications and systems.
• Maintain confidential data and information.
• Analyze problems; identify alternative solutions, project consequences of proposed actions.
• Communicate clearly and concisely, both orally and in writing.
• Analyze situations carefully and adopt effective courses of action.
• Learn to operate server hardware and software.
• Operate Windows based PC hardware and software.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Perform highly skilled and sophisticated PC maintenance, repair, analysis and testing.
• Perform analysis, testing, and operations support for Windows Server Operating Systems.
• Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work.
• Establish, maintain, and cultivate positive and collaborative working relationships with those contacted in the course of work.

What we're looking for:

• College degree or related work experience, or High school diploma/equivalent and related work experience
• Comptia Net+ certified or equivalent certification
• General knowledge, skills and abilities:
• Excellent verbal and written communication skills
• Experience with handheld scanners, label printers, and other ruggedized equipment a plus.
• Experience in solving OSI model issues
• Demonstrate proficiencies of Macintosh OS, Windows OS and MS Office products
• Strong troubleshooting skills
• Ability to stay calm in stressful situations, especially when taking care of demanding customers and/or upper management
• Ability to balance multiple challenging priorities
• Ability to work with minimal direction
• Ability to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locations
• Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
• Experience troubleshooting and resolving WAN/LAN print related issues
• Ability to perform Active Directory administrative tasks including crafting users, reviewing group policy settings, and running computer accounts within an organizational unit structure.
• A strong dedication to quality customer service.
• Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests.
• Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals.
• Diagnoses and resolves end-user network, VPN, WI-FI and local-area network access problems.
• Assists in documenting for self-service end-user support knowledge base.
• Helps install local area network cabling systems and equipment such as network interface cards, and switches.
• Ability to build and run new network cabling and patch cables.
• Assist in educating users on company IT related practices and policies.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athlete