Analyst, Service Delivery & Leave

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

About VERSANT 

VERSANT, Comcast Corporation’s (NASDAQ: CMCSA) planned spin-off, will be a leading independent publicly traded media company comprised of most of NBCUniversal’s cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025, subject to the satisfaction of customary conditions. 

Position Summary: 

The Analyst, Service Delivery and Leave is responsible for managing and supporting the administration of employee leave programs and resolving complex benefit-related issues. This role ensures compliance with federal and state regulations, drives operational efficiency, and provides a high level of employee support and advocacy. 

Key Responsibilities: 

Leave of Absence Administration 

• Oversee the administration of leave programs including FMLA, ADA, short-term disability (STD), long-term disability (LTD), parental leave, and other company-sponsored leaves. 
• Partner with third-party leave administrators and internal stakeholders to ensure timely and accurate leave processing. 
• Monitor leave trends and provide insights to leadership for program improvements. 

Escalation Management 

• Serve as the primary point of contact for complex or sensitive benefit-related escalations. 
• Investigate and resolve issues related to leave, disability, and other health and welfare benefits. 
• Collaborate with HR, Legal, Payroll, and external vendors to ensure resolution and compliance. 

Compliance & Documentation 

• Ensure leave programs comply with federal, state, and local regulations (e.g., FMLA, ADA, HIPAA). 
• Maintain accurate records and documentation for audit and reporting purposes. 
• Support policy updates and employee communications related to leave and escalation procedures. 

Employee Experience & Communication 

• Provide guidance and support to employees navigating leave and benefit issues. 
• Develop and deliver clear, empathetic communications and educational materials. 
• Train HR business partners and managers on leave policies and escalation protocols. 

Reporting & Analytics 

• Track and analyze leave utilization, escalation trends, and resolution metrics. 
• Prepare reports and dashboards for HR leadership and compliance teams. 
• Identify opportunities for process improvement and automation. 

Qualifications

Qualifications: 

• Bachelor’s degree in Human Resources, Business Administration, or related field. 
• 4+ years of experience in benefits administration, with a focus on leave management and issue resolution. 
• Strong knowledge of FMLA, ADA, HIPAA, and other relevant regulations. 
• Excellent problem-solving,