Analyst II, Business Product

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

This role is responsible for solving difficult problems and providing clear, concise, and proactive communication. The Analyst II, Product conducts persona interviews, documents user journeys and pain points, and understands and documents problems to be solved. Additionally, this role gathers, documents, and validates product and business requirements, leveraging data, policies, and practices to help influence decision-making. The ideal candidate completes tasks in line with capability and feature priorities, demonstrates initiative and accountability, and prioritizes risks and dependencies. The Analyst II, Product is a trusted partner to end users and managers, and actively contributes to a collaborative team environment.

Essential Job Functions

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Conduct persona interviews to identify user needs and pain points for each user persona.
• Document user journeys to visualize the steps taken by each user persona and identify areas for improvement.
• Understand and document problems to be solved, ensuring clarity and alignment with stakeholder expectations.
• Gather, document, and validate product and business requirements, ensuring accuracy and completeness.
• Use data, policies, and industry best practices to help influence decision-making and guide product development.
• Complete tasks in line with capability and feature priorities, maintaining a focus on timeliness and quality.
• Demonstrate initiative and accountability by executing assigned tasks with efficiency and accuracy.
• Document and prioritize risks and dependencies identified by others, proactively communicating them to the product manager.
• Perform product analysis and provide options for recommendations based on findings.
• Analyze data and trends to support fact-based business decisions and validate product hypotheses.
• Conduct market and user research, as well as trend analysis, to stay informed about industry developments.
• Develop a solid understanding of technical direction, proposed solutions, and means to meet stakeholder needs.
• Maintain awareness of technology trends and tools relevant to the product domain.
• Assist with documenting data flow, technology integrations, and patterns, as needed.
• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
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