Analyst, Bus Mfg Operations - Shenandoah, IA

JOB SUMMARY:

Works with internal business partners and external resources to provide application systems that enable functional processes.  Responsible for medium size projects and tasks and demonstrates a solid knowledge of functional processes and system application.  Trouble shoots system and data problems and recommends appropriate action

GENERAL RESPONSIBILITIES:

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

1. 45%  Day to day support  - Support current business systems including issue identification and resolution, functional performance monitoring and tuning and disaster recovery capability to meet business objectives leveraging both user feedback and internal metrics to drive improvement.

2. 20%  Analysis and design work -  Analyze business requirements, develop design, manage configuration and integration, and conduct robust testing to support new system implementations, current system upgrades and business process changes and CI initiatives. Work to be reviewed with Sr. Analyst or manager.

3. 10%  Reports and Metrics - Extract and format data to support reporting and metric needs.

4. 10%  Project management – Development and coordination of medium projects or complex components for larger projects

5. 10%  Documentation and Training - Create and maintain documentation and conduct end user training.  Educate users in workflow, business processes, and reporting metrics enabled by system.

6.   5% Advanced Support - Support other team members by providing industry expertise on difficult and complex issues.

7. Supervisory Responsibilities: None

8. Responsibilities outside of normal business hours: Shared support, scheduled maintenance and disaster recovery assignments.

9. Other duties may be assigned.

OTHER RESPONSIBILITIES:

• Identification, development and implementation of IT programs and procedures which support internal customer satisfaction at the Manufacturing site.

• Problem Solving and Troubleshooting day to day IT issues.

• Responsible for on-site support of IT security, Networking & Infrastructure.

• Maintain and Support the ERP system.

• Develop and manage Reports & metrics to drive process improvements.

• Collaborate with Corporate IT and other Pella manufacturing plants on best practices.

• Provide IT & Plant Management with detailed project plans for key initiatives, including milestones, effort and planned completion dates.

• Documentation and Training.

• Responsible for business continuity and disaster recovery initiatives.

• Provide 24x7 support of all information and communication systems at the site.

• Provide IT leadership at the Plant site in implementing initiatives.

TECHNICAL/FUNCTIONAL SKILLS:

• Office 365 (Outlook, Excel, Word, SharePoint etc.), Cisco WebEx, Cisco Jabber, Effective Problem-Solving Skills, Project Management Skills, Functional understanding of ERP systems- order processing, scheduling, purchasing, manufacturing applications etc.

CERTIFICATIONS OR LICENSES: None.

TRAVEL EXPECTATIONS: 0 – 5% of time.

 

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America’s Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company’s Best Workplaces for Innovators in 2024 and Most Innovativ