Airline Support Team Service Representative

Job Description

Airline Support Team Service Representative

Chicago, IL

An exciting opportunity to join our Airline Support Team (AST) as an AST Service Representative has arisen to support a major civil engine customer in Chicago, IL. As an AST Service Representative, you will work with the Rolls-Royce Customer Team to provide operational fleet and service delivery support for our customers. You will support major or minor event investigations and support the airline in the event of an operational disruption, such as aircraft on the ground (AOG) events. You will provide timely technical and parts supply assistance and be the focal point between Rolls-Royce, the operator and the local airworthiness authority for any investigations, accidents or incidents. You will work in a Hybrid environment and be on site with the customer on a routine basis. Must be able to travel domestically up to 10%.

Innovate & Power the world

At Rolls-Royce, we pioneer the power that matters to our customers, to society and to the planet.

We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.

Rolls-Royce is a Military Friendly Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. You can learn more here.

Key Accountabilities:

• Provide support as and when required to customers, promoting timely resolution of issues by communicating through the appropriate IT systems and channels
• Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data
• Identify potential issues with products and services to enable them to be proactively managed and monitor warranties & guarantees and airline debt, reporting any significant trends
• Provide customer business forecast inputs, fleet plans and shop visit plans.
• Identify potential product and services sales opportunities for Rolls-Royce within the airline's business
• Represent Rolls-Royce to a customer and uphold that position in challenging circumstances

Basic Requirements:

• Associate degree with 4+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
• Bachelor's degree with 2+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace, OR
• Master's degree, OR
• JD/PhD, OR
• 6+ years of experience in aviation, aircraft technical, powerplant engineering or aerospace in lieu of degree

Preferred Requirements:

• Technical and/or services background and ideally experience of working with gas turbines, their operation and functionality, plus familiarity with airline operator's line maintenance practices and regulations
• Knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts
• Experience of working in a customer facing environment
• High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver

Create the new standard. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for excellence and innovation.

People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Diversity and Inclusion strategy here.

Hybrid working is a way in which our people can balance their time between the office, home or another remote location.  It’s a locally managed and flexed informal discret